Servatur Puerto Azul

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room staff wore helpful at times all inclusive was a bit confusing when asking staff they didn’t care just looked at me to say like but the all inclusive + or leave basically

Overall lovely hotel, food was great throughout and pools were so lovely and warm. Rooms were spacious and quiet, and shuttle to the beach was super helpful. Couple of improvements - the tiles around the pooo get super slippy, we saw several kids fall and almost tripped ourselves. The manager who was manning the ice cream parlour was particularly rude and unhelpful and really put a downer on our trip. On the plus side, entertainment staff were great, especially Marc running games before evening entertainment!

Excellent

Very good hotel with comfortable rooms, decent pools and great food choices on the AI package. There's room for improvement with the animation and entertainment options a bit weak both day and night, as well as clearing tables quicker particularly in the outside area where the pigeons are annoying. Location on the hill may not suit some, but it's only a short taxi ride to/from the town below. We would definitely return as it's a very well run hotel!

Massive food selection. Spar onsite very handy

We stayed at this hotel in Puerto Rico, Gran Canaria, and while we had an enjoyable time, there were a few issues to note. Positive Aspects: Spacious Rooms: Rooms were large, well-equipped, and clean, making for a comfortable stay. Nice Aesthetic: The hotel has a modern, stylish design, adding to the overall ambiance. Location: The hotel is in a fantastic spot with stunning views, just a short walk from the beautiful Amadores Beach. Food: The food was good with a wide variety, though it became repetitive toward the end of the week. Negative Aspects: Crowded Pool Area: The pool area felt cramped with closely packed loungers, and sun lounger tables were often dirty. Cleanliness Issues: Unfinished food was left out too long in restaurant areas, attracting pigeons. At breakfast, food from the night before was still on the floor. One evening, families had to change tables because of cockroaches. Drinks: All-inclusive drinks were disappointing. Cocktails were extra, and self-service beer pumps by the pool frequently ran out, making us search for working ones. The cups were also too small. Bar Staffing: The lobby bar was understaffed, so we had to go to the pool bar, which was inconvenient. Conclusion: While we enjoyed our stay, many issues could be fixed with better staffing and attention to detail. The hotel has potential, but improvements in cleanliness, service, and drink offerings would enhance the experience.

Our stay at Servatur Puerto Azul was very positive, though best suited for families. Rooms: Daily cleaning was a plus, but floors were dusty and patio doors lacked a child lock (though heavy). Pools & Sun Loungers: All pools were pleasantly warm. Be prepared to reserve sun loungers early (before 7 AM is essential for a good spot; by 9 AM, none are left). Pool areas can be slippery; water shoes recommended. Food & Drink: Buffet food was good, with variety lasting about 10 days. Steaks, Asian station, and ice cream were highlights. Self-serve drinks were great, and the main bar offered improved cocktails and a special banana liqueur sangria. Service: Staff, Sule, Joel, Katherine, Ylena, Marta, and Moodu were great and stood out. Tipping protocol was unclear. Reception service was inconsistent. Facilities & Check-out: Laundry (2 washers/dryers, €5, card only) and no pool clocks (bring a watch). Tables often wobbled. Check-out shower booking was confusing; checked out at booked slot at 8:30 AM, all showers were occupied by our 5 PM slot, causing a 20-minute wait. A thoughtful touch: a card for drink dispensers was provided due to our wristbands expired at 12:00 Noon. Overall: Warm pools, good food/drinks, and clean rooms were highlights. Be ready for the sun lounger "race." This hotel is geared towards families. While we try new places, we'd consider returning.

Amazing hotel, amazing staff and good food will be back

Busy and complex like

Big family hotel. Very nice and clean and comfortable rooms. Lots of families and kids. Very loud and noisy. All inclusive buffet with very few options for gluten free, healthy options. Very practical for a family vacation with kids. If you don't have kids, I would go somewhere else.