Sotogrande Neopolitan Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Close to sm Fairview mall Staff are nice, the guards ,kitchen staff, front desk , the helper they are very nice . The only concern everyday we have full of garbage we want to throw right away so the is room is clean but we have to wait longer time to clean just the thrush bin . Hope there a big garbage can in every floor that way in case the guest wanted to throw their thrush they can just put outside and that could save the helper.

I had a wonderful stay , the property is clean , comfortable and peaceful , and the staff was very friendly and super helpful .⭐⭐⭐⭐⭐

The staff was absolutely wonderful. The hotel is okay. The room was comfortable and the AC was strong. The bed was firm and the staff provided extra pillows. The gym was a bit dated, and the treadmill was out of service for my whole visit. Free-weights and other options were available. The massage services were 100% exceptional.

When I checked in, I was assigned a room with dirty linens and a used beer can. I had just come from a long flight, so it was disappointing. The restaurant staff was EXCELLENT. The location was near a major mall. My stay was fine after the first incident, but it was ruined at checkout when a staff member questioned me why there was only one hanger in the closet, using an accusatory tone as if I had stolen it. There was only one hanger to begin with. This hotel could have been fine if the front desk staff were trained to handle issues like they did with me. I told them to add a hanger because I would feel bad for the next guest who would be subjected to an accusation of theft, as they did to me. Although they apologized, the damage had already been done.

All of the staff were very courteous. The lobby was impressive.

Some things in room need to be fixed or repaired

Great location, comfy and well-presented rooms, lovely staff

Booked this hotel for my Mother-in-law and nephew. They loved the place Hotel, said it was spotless, breakfast was great and the hotel was close to all ammenities.

Staff is always responsive and helpful

Staff was great courteous and prompt in resolving issues. Kitchen meals were pleasant and tasty, really like the wings…