Capital O Andrade, Mexico City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good super a+++××× nice clean

Las tarjetas de ingreso se desprogramaban todo el tiempo y había que pasar por la recepcion siempre, lo que se volvía incomodo.

I customer service good;

Todo estuvo perfecto, las habitaciones fueron cómodas y el servicio a cliente fue excelente.

Great service. Clean service. Staff always willing to help.

I booked this hotel through Expedia for a 6-day stay in Mexico City. At check-in, everything seemed normal and the room was fine. However, after two days, the situation changed completely. The front desk staff suddenly claimed I needed to pay more money, even though I had already fully paid through Expedia and had my receipt as proof. They accused me of being a thief and refused to listen to any explanation. Despite showing my confirmed reservation and payment receipt, they locked my room and did not allow me access to my belongings. I contacted Expedia immediately, and the Expedia support team was very helpful. They tried to contact the property multiple times, but the hotel did not respond to them. Expedia eventually arranged another hotel for me. When I returned to the property to check out and collect my belongings, the staff still refused to open the room or release my items unless I paid extra money. I showed them Expedia’s confirmation email and even a warning letter sent by Expedia, but they still refused. The situation became very tense and nearly escalated into a confrontation. I told them I would call the police, and the manager became angry and questioned why I would involve the authorities. In the end, I had no choice but to pay an additional $60 just to retrieve my personal belongings and leave the property. This was a very stressful and unacceptable experience. I do not recommend this hotel due to their unprofessional behavior, unfair demands for extra pay.

Clean room

Está en muy bueno lo lo recomiendo

Very clean very quiet

Pésimo es un lugar obscuro sin personal, no hay luz en la entrada, pasillos da miedo. No la utilizamos fue una pérdida de dinero y así como entramos salimos. No es una propiedad para estas aplicaciones es un motel.