Mercure Nagoya Cypress

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff were wonderful throughout my stay. However, I was assigned to a room on the smoking floor. The roomI stayed in had extremely strong cigarette odors, which was uncomfortable. I wore a N95 mask and turn on the air filter in the room to fall asleep the on the first night there. Luckily, the staff did a great job sanitizing the hallway and my room, so the second day was far better

Room size good, close to station, staff courteous,

It was the nicest place we stayed while in Japan for 2 weeks. Rooms were spacious, and the staff was wonderful!

It’s older, but well kept with nice rooms.

The property is super accessible and convenient. The rooms were super dated and the bed was really uncomfortable.

Great location since it’s walking distance to the Nagoya station but offers the right distance away from the hustle and bustle. Staff were friendly & accommodating. Breakfast decent. Lacks a driveway for proper ingress & egress but overall it was a very good stay! Kudos and thank you!

We spent several days at this property while in Nagoya and have only very good things to say. Yes, location is very convenient, a few minutes on foot from the main train station, with many dining options. Yes, room was spotless and quiet, and housekeeping was flawless. Yes, breakfast had many choices (Asian and Western) and breakfast service was impeccable. Service however was where the hotel and its staff shine. Hotel service was exceptional. Every staff member I encountered, from the front desk to housekeeping, was friendly and professional, always ready to help with anything I needed, whether it was providing local recommendations, solving problems (I had left an item at the hotel and they were able to get it back to me hundreds of miles away) or simply greeting me with a smile each day. A warm thank you to the front desk and all the staff.

It’s a bit older, but rooms are clean and big. Walking distance from station and entertainment.

Newish hotel in the convenient walkable area. You can walk to Nagoya station- Shinkansen, JR, Kintetsu, Bus to Shirakawa-hi, Takayama or Kanazawa. Room is stylish and has enough electric and usb ( both A and C) outlets close to the bed. My room had a desk, fridge, water boiler, safe. Shower room had a speaker from the TV. You can get amenities ( tea bags etc) from the 1 st floor. There was no coffee makers nor coffee amenities at the amenity area on the 1 st floor. You can get coffee in the morning using welcome drink coupon from the 1 st floor restaurant. The older man at the coffee area was grumpy and rather rude. But all front staff were nice. I recommend buying coffee at Lawson convenience store across the street.

Hotel staff was very supportive and friendly, they helped with all the questions and requests I had.