The Westin Long Beach

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

K

This hotel came up stating it had and airport shuttle that is the ONLY reason I booked it and there was no shuttles

Place looks beautiful on the outside but our room was a hot mess. The AC wasn’t working properly, was just blowing out warm air. The handle on one bathroom was broken, the AC in the other part of the room, yes because I rented a suite for $4k, was disabled, the sink in the master bathroom has that plug right, and it wouldn’t open so it was just plugged the entire time. Altogether was a pretty bad experience especially for the price. When you rent a suite for that much you expect it to have the $25-40 fixtures fixed and functional. I wanted to complain but it was chaos there and don’t think anyone would’ve helped so we suffered and when things were hot in the master bedroom we slept on the couch in the other room that’s part of the suite. Probably will send a message to management but this place only has location going for it really. Bartenders were really good on a side note! Food was decent but ordering room service was a mess. They said only 2 drinks a person so I ordered 4 of the same thing and they denied it lol. Was confusing but whatever, instead of the $98 they could’ve made off my room service order of drinks I ordered ubereats delivery and spent $35 for 12 drinks. Their loss.

The manager ensured I had a superior stay after addressing my concerns. Thank you so much.

N/A

This was my first experience with the staff belittling me for booking through Expedia and not through their website. It was said SEVERAL times when I called for assistance and then when I checked in. I was made to feel like I was a problem for doing it through a third-party site. I’ve stayed at plenty of hotels and that has never been mentioned before. Very dismissive and unfriendly staff. Also the rooms did not have AC. The hallways were colder than the rooms. It was uncomfortable to sleep in 100 degree weather outside. I would not recommend or stay here again. $250 holding fee as well. I will say the bartender was super nice! He improved our check-in experience.

Booked a king bed and when we got there they said they were out of king beds, gave us two full beds. Blamed it on Expedia for overselling and not updating.

It took forever to check in. We reserved through Expedia a third site to get a better price. Apparently when you do that they dont save you a room. So we had to wait for them to find us a room. We ordered a king size bed. But we wanted some place to stay close to the festival so we took what we could get a double. The tub in the room wouldn't drain we would shower and the tub was full in less than 10 minutes. The ac was the worst part. It was so hot it was awful. They charge so much to not even meet motel 6 standards. The tvs were old and it was cable. We couldn't connect our phone to stream. Awful. Will not want to stay for those prices beautiful on outside not inside.

Clean, modern, centralized area!

Clean room, pleasant staff, and good chicken wings at the bar