Holiday Inn Express & Suites Chicago West - O'Hare Arpt Area by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Save your money and peace of mind—stay anywhere else. From the moment we walked through the doors, it was clear this place has major management and operational issues. Here is a breakdown of why our stay was an absolute disaster: Sweltering First Impression: Walking into the hotel, we were immediately hit with hot, stagnant air. The lobby had no working air conditioning, making waiting around completely unbearable. Rude & Disinterested Service: The front desk experience was just as bad as the heat. The check-in staff member was blatantly rude and acted like simply having to assist us was a massive burden. Unacceptable Delays: Official check-in was at 3:00 PM, yet our room wasn't ready until 4:00 PM. Waiting an extra hour in a lobby with no A/C while being ignored by staff is not acceptable. Basic Amenities Ignored: Even though our reservation explicitly listed 3 guests—and we reminded staff of this—we were only given 2 towels. Requesting basic necessities shouldn't feel like pulling teeth. Major Privacy & Safety Issue: The housekeepers just let themselves right into our room without properly knocking or waiting for a response. It felt like a total violation of privacy.

The hotel it's self was good and convenient location, however if you are staying multiple nights u will have to request them to come clean and refresh towels because they will not come

Love the cleanliness and the atmosphere was great

Everything provided me with what I needed while in town for a conference. The man at check in on Wednesday evening was amazing! So kind and helpful. The other two later in the week made it seem like I was interrupting their personal time when I needed help with my room. I don’t want their behavior to reflect the hotel itself because it was a decent hotel and provided me the things I needed while feeling safe as a pregnant, single, female, staying by myself!

Great breakfast, very friendly staff, we had an awesome experience… we recommend it very much…thank you!

Great place and affordable Pricing

There was a party happening in one of the rooms next to us. Talked with the front desk twice and it was never dealt with.

The floor was half cleaned from previous stayers, mirror had been dust at all, hair was lying on the chair. Saturday it rained I had 3 water leaks the hotel was booked couldn't change rooms. Finding clean towels took hours to retrieve, house keeper never brought them to my room. I had a very bad experience

Awesome stay... close to everything.

Staff was extremely helpful. My flight had been cancelled day of my reservation but they held my room for me. Very fast