Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This was our 2nd trip to Hard Rock R. Maya. I was disappointed to say the least, overall it was not very clean, especially the swimming pools; pools were disgusting. The staff was not very helpful, and less attentive than I have experienced at other Hard Rocks. As soon as we checked in, we told the staff immediately that we did not want to become a member and that we were not going to go to the meeting about becoming a member, seems service went down hill really quick for us after that.

Beautiful large property. Overall the stay was good enough. Checking was a little hectic. The woman who took care of our room was exceptional and the highlight of our stay also the man who took care of the minibar and snacks. Many restaurants but since the resort has 2 sides you have to travel far if you want to explore all of them. Needless to say It was not easy to get from one side of the resort to the other the carts do not come when you call that’s if anyone answers. Since we stayed on the adult side in order to get to the family side we would have yo take 2 carts or walk to the lobby and get a cart to the family side. It was an inconvenience and would have been much better if we could just get a cart when called like at other hard rock hotels we have stayed in the past. There were hardly any restaurants open during the day only buffets also only buffet for breakfast. Not sure why the pool bar closed 2 hrs before the pool? around 3:30. Bartenders in the resort not very friendly.

It’s amazing

He estado en mas de 7 hotels de Mexico, y nunca he dejado ningun review negativo. En este caso lo hago porque realmente espero que ayude a mejorar. El hotel en cualquier momento colapsa por falta de mantenimiento, los cojnes de la piscina descocidos, sucios, una cucaracha inmensa en la habitacion, el shower con salideros, los pisos sucios, nunca hubo un recibimiento como en otros lugares, la mayoria de los restaurantes cerrados Excepto la humildad de meseros y meseras no tengo nada que rescatar, por suerte fueron 2 dias, sino me hubiese trasladado a otro hotel.

Spa is brilliant,Rooms r too clean great experience 5 stars 👍👍👌👌

This hotel is out dated and currently going through renovations. Rooms are older but cleaned well daily. All the food is below average. Place is set up to entertain 18 year old kids. Nothing in the evening to do. 1 club jam packed with teenagers. Could definitely use some adult bars / entertainment. Pools where great Staff was great ! Hotel is very well secured. Safe place, staff was extremely helpful getting is to town one day because we simply were bored with the resort. Trip was M-F. 6 adults/ 5 teenagers.

Good

Safe in room malfunctioning. Toilet wouldn’t flush periodically

We stayed at HRRM from 5/9/26 to 5/16/26. Overall we had an amazing time at this resort. First Food: Overall food quality was very good for an all inclusive. Buffets were usual fair and a little hit or miss. Our favs were Faro for the quality and the views! Then La Isla for the variety. The restaurants were really good. We only waited for Wai and Chao otherwise we got seated right away. The food was varied and very good quality. Our fav was UMO the waiter curated the menu for us and he provided the best of what it had to offer which was very good. More on wait staff and service in general later. Pools and beach: Pools were great. Very relaxing with great music and variety. The beach, well we knew it wasn’t the typical beach experience going into it so it was as expected. Calm lagoon style beach with limited ocean views. That said the standout was the beach jacuzzi just for the views. The jets could have been better. Room: We book 3 rooms in total and they were ver different. Our rooms bed was kitty corner so it made for an odd layout. There was a shelf type thing that you had to turn sideways to get by or you scrape yourself. The other room seemed much bigger since the bed was squared up. We did have the deluxe sky terrace and I used the jacuzzi tub twice so that was nice but it took a while to fill up and the water pressure was not good. Speaking of water. The first night I got hot water no problem but after that it was barely luke warm.

It was everything you wanted. Great restaurants food was fabulous and was the service. pools and pool service was exceptional . Entertainment and staff were top of the line. They went out of their way to make your stay as enjoyable as possible