Embassy Suites by Hilton Dallas Park Central Area

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Had to be moved due to bugs , eventually switched us to another hotel

Staff was very unprofessional and I was very embarrassed about having a guest minister to stay at hotel.

Worth the money and nice hotel

Rooms well cleaned staff friendly and breakfast was excellent

I booked this hotel for a family trip to Dallas for the weekend. We have stayed at many Hilton hotels, thats all I book. Our families experience here was terrible. It started with the parking, the parking garage was not secured at all, no cameras and there was exposed, low hanging electrical wires and pipes that could cause issues if you werent avoiding those areas. Parking fee was charged for this. We get into the hotel and half of the elevators were not working so it took about 10-20 minutes to wait on the elevator each time. The toilet was not flushing. One of the reasons I booked this hotel was for the pool, we got there and the pool was closed. We then paid to go to a different pool somewhere else and when we got back to take showers. We had NO COLD WATER. The water was extremely hot, too hot to shower. We had dinner reservations that we had to cancel. We complained to the manager and staff. They sent maintenance who then tried to tell us that thats just how the city water is. So the whole city of Dallas has no cold water? He also tried to say that because its so hot outside the ground temperature is hot and heating the pipes and water. Excuse me? If the ground temperature is that hot, the population of Dallas would be dead because it would be over 200 degrees outside. Made absolutely no sense. We had to find another hotel that night. Highly unsatisfied with this rundown, dysfunctional hotel.

The staff was nice. The overall stay was great, and the rooms were clean, but I could not take advantage of the pool because it was in maintenance during my entire stay.

Nice and neat encironment, but their staff are unprofessional, rude, and naughty

This Embassy Suites is definitely past its prime, however, it is well maintained, and we thoroughly enjoyed our stay there. The staff was helpful, and the breakfast outstanding. This was a great bargain.

This property is not what I remember back 19 years ago. Family is rundown, rooms very poor maintained. Elevators and palling lot had a lot water in the floor. Staff very rude. Breakfast from 1-10, a 2. It is embarrassing the breakfast and the receptions, as I mentioned. It what I remember the Hilton quality. I would say, guests will be happier with no bfast or evening reception. Not staying here again.

The staff were top notch! The hotel is very old (outdated) it needs to be remolded entire face lift. Of course the reason I choose Embassy is because of the indoor pool 🏊‍♀️ and if course it is was closed.. I had an issue met with the manager said he would get back to me never did.