The Brooklyn

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Went to check in and was informed that the AC was out in the rooms. This was on one of the hotest weekends in New York. On the way to the room, if felt like the hotel had been abandoned. Cracked tiles, dirty floors, water damage. No towels I'm the room, and based on previous reviews, I doubt I would have gotten any. I stayed for 15 minutes and decided the money saved there is not worth it. It's also worth mentioning that the part of town where this hotel is is pretty rough. Should be fine during the day, but it's pretty scary at night.

No ac

Horrible place I do not recommend. The place is dark and dirty with things falling apart and looking like it hasn’t been swept or mopped in months. We get informed while checking in that the entire hotel does not have working AC, the lobby does however, and that they can give us a box fan. 3 people in a large room and only one fan is ridiculous. Wasn’t going to offer 20% off until we asked. The room was dirty, they have a run down couch with an insane amount of stains, microwave has no plate, toilet is barely functioning, while the room is 91 degrees and we get a second fan sent up. The second fan was covered in dust. This place is horrible, stay away.

The Air conditioning was out in every room except the basement. The guy in the room next to us had a raging party in the middle of the night and it took three visits to the front desk and over an hour and a half for the staff to come down and do something about it. It was one of the worst hotel experiences I have had.

A/C unit didn’t work in room. Made it hard for myself and my 2 year old daughter to sleep.

Not in a good area and it doesn't feel safe. The room was not clean and was not in a good condition. We couldn't stay there another night! We couldn't get our refund back at the front desk.

Air conditioning was broke

When I arrived the staff at the front desk told me the air conditioning was not working in the building. When I asked for a refund the staff told me that he could only refund me up to 30%(which they never did) without the manager present. Nobody could tell me when the manager was coming in for his or her next shift either. Lastly when entering the hotel room there were at least 10-20 flies buzzing about the room. I would not recommend staying here

Avoid this place. We arrived to find the AC in our room was broken. The only fix offered was to split our group into two windowless rooms in the basement. That was the welcome. It went downhill from there. No hot water for the entire stay. The rooms were bare to the point of feeling unfinished, with barely any sheets on the bed. Room numbers were printed on scraps of old paper, which tells you how much care goes into this property. Nothing here felt like a functioning hotel. Working climate control, hot water, clean linens, a door you can actually identify by number: all of it was either broken or missing. Staff had no real solution, just a downgrade presented as an accommodation. If the rate looks reasonable, understand what you are paying for. Brooklyn has plenty of options that deliver the basics. This one does not.

I arrived around mindnight and waited almost an hour to check in. The hotel did not have AC (all rooms, not just mine), when I finally got to my room - there were no towels in the bathroom! In addition to all this, the toilet made constant noise.