PANGLAO REGENTS PARK RESORT

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very nice place.

clean room, nice ambience

Yes all good

First, the building does not have an elevator, and we were placed on the fourth floor. As both my wife and I are senior citizens, climbing several flights of stairs has been physically difficult and inconvenient for us. This arrangement has caused unnecessary strain. Second, upon arrival, there was no toilet paper available in the washroom. I had to go down to the reception area to request it. Third, when my wife attempted to use the bidet, a foul odor came out of it, which was very unpleasant. Fourth, when my wife took a shower, the body wash reservoir was empty. I had to go down again to the reception to complain. Instead of sending staff to address the issue, I was given large refill containers and expected to fill the reservoir myself, which we found inappropriate. Lastly, we were informed that the extra pillow we requested would require an additional payment. In our experience staying in other places such as Pangasinan, La Union, Bataan, and Tagaytay, basic amenities were readily available upon arrival. A minimum of four pillows was provided, and we were not required to pay extra for such basic comfort. I sent the above to hotel manager and still waiting for response.

free water, coffee, fridge , gym good value

Friendly staff, clean and large room, great location

Hotel staff were good and generally helpful, cleanliness was average, unfortunately, the breakfast was very poor and disappointing in addition the hotel offers limited amenities, especially if you’re a coffee drinker they only give you 1 coffee sachet and sugar a day which affects the over all stay.

The staff were great. The location was perfect. The swimming pool was very beautiful. The room was kind of plain. Nothing that could serve as a desk for me to do a little work on. The worst thing is the electrical outlets. Every outlet in the room was the kind that takes the American 2 flat pins (which is fine for cell phone), but my laptop uses the three prong plug (2 flat and one round). The hotel had no such place to charge my laptop and they had no adapters for guests. i had to take a tuk tug for 4 kilometers to buy one.

Staff is lazy! We had to ask 3x for them to fix the soap dispenser in the room. Additionally the room cleaning was poor! We had a pillow that looked like something from a crime scene when the pillow case was removed. The following day the staff stared down my wife, as if she did something wrong even though I was the one who complained about the filthy pillow. Furthermore, when we were leaving our ride was late, the woman at the front desk when asked to call said no load, I asked her to ask someone else and we had to talk her into it because she said she had other work to do. Service is bad!

The staff was very professional. Thank You