a&o München Laim - Hostel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The general accommodations were substandard

ok

Clean room and safe

Good stay! Room came with towels and linens. The beds were what you'd expect from a hostel. We stayed during Oktoberfest, so it was a little rowdy. About a 15 min walk to the train station. Not too many food options nearby, but the lobby has vending machines. All day luggage storage is provided.

good location

typical hostel......relatively close to transit station

Room was flooded staff was unfriendly.

Busy building! Lots of guests coming and going. The staff will change your sheets unexpectedly so watch out for that. Amusingly there's a pizza vending machine in the parking lot but the hostel pizza is better.

This is my second time staying here and I have to say, a lot has changed and not for better. Rooms are good, we had a private room and it was clean. The noise was manageable, however, at around 4 am a guy kept banging on the door of the dormitories opposite to us because he had "forgotten his key". One of us talked to the guy and told him to go to the reception to fix this issue but the guy wouldn't listen. Which brings me to a bigger concern... How is it that one can enter a building and go into any floor without ever needing a key??. major safety concern here! But the worst thing wasn't this incident with the guy. Upon my arrival, the check- in machines were not working properly. After communicating this to the staff, a very rude guy insisted saying that it was "the way to check in". The Expedia code the one that begins with 7 and the one that the "machine asked for" wasn't working, and the guy handed a "new code" to us... I keep asking myself, if the process doesn't work with the machine, shouldn't the staff then do the process manually?? I'm totally disappointed in the check-in experience at the A&O Hostels. First in Berlin and now here at Laim in Munich. That being said, the guy that processed our check out was totally fine. Since it's more of a lottery regarding professional and competent staff I'm not sure if I would stay here again.

The service is terrible. They are over charging tourists, pure scam. Its 7 euros for 50cl beer, yet they charge 8 and don't tell customers it is a 1 euro deposit for a plastic glass. I stayed at a&o vienna and the staff and service was fantastic....if this is a franchise, your team at Munich Liam are really letting the brand down....extremely disappointing!