Novotel Luxembourg Centre

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room. Toilet and shower in separate rooms within the bedroom.

Staying at Novotel was a very disappointing experience. While the location is excellent, be aware that none of the rooms have air conditioning. This appears to be a well-known issue, as many guests have complained about it. When I reported the problem, I was told it would be fixed, but that never happened. Instead, they sent a small desk fan, which was nowhere near enough to keep the room comfortable. It was frustrating because it felt like they were aware of the issue but had no real solution. As a tourist, all you want after a long day is to relax and get a good night’s sleep in a comfortable room. Unfortunately, that wasn’t possible, so I decided to check out and move to the Sofitel instead.

The bathroom the water goes outside because he’s so small with the glass and the AC is not working properly

Great clean property. Have to pay for parking

The property itself isn’t quite bad, with an excellent location and some decent amenities. My room was an Executive Suite, boasting a few amenities (robe/slippers, mini-bar, etc.), including air conditioning. The advertise was “actual” air conditioning or conditioning of warmer air passing by a super-cooled, refrigerated loop thereby producing cooler air and exhausting it through a vent or into the room. NONE of this was happening. EVER. Instead, at best, there is a centralized heat exchanger that services the entire floor (estimated 30+ rooms), but really only “cools” an area to about 2-3 degrees Celsius cooler than the ambient temperature. So, on a night where temperatures are 27-29 degrees, the best I could hope to achieve was 24 degrees, even though my analog Honeywell thermostat indicated it was trying its best to achieve 16 (or even 17. 18, or 19) degrees.. When I reported it to the front desk, I received some kind of mini-jumbo explanation about how it is centrally managed by the European Union! When I called the BS flag on that, another colleague remarked, “It’s for Green preservation.” Next, I was told it was acting up and a maintenance engineer would be addressing it within the hour, which never happened. The real truth: there actually isn’t an air conditioning system that serves each hotel room floor (only the main lobby area in a centralized system). Instead, a heat exchanger at 24 degrees is what is being called an air conditioning system.Why lie or misrepresent?

Stayed here for a one night stopover. Good location, comfortable room and clean

Great place to stay in Luxembourg!

Friendly staff, clean and very good location

Nice hotel great breakfast

Clean room, great breakfast, friendly staff