Sun Members Kyoto Saga

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Stay was awesome.

Pretty solid stay! I just needed about 3 days when visiting Kyoto and Osaka. I was surprised that they wanted me to turn in my key every time I went out though. You need to make a reservation if you want to eat breakfast, I didn't go because it seemed like hassle

Welcoming staff

When I booked on Expedia it said there was laundry available, so we planned our trip/laundry days around that; however, when we arrived at the hotel they informed it was a laundry service provided by the hotel that was only available on the weekends and that there was a coin laundry down the street if needed. Checkout was also a pain that took 10 minutes longer than necessary: you’re required to pay the Kyoto nightly accommodation fee of 200Y per person, totally fine by us, but it charged me on the computer, failed to load, and then we had to pay again at the front desk. I completely understand that the language barrier plays a role in this, but even when using google translate staff was unable to answer our questions about what was going on with laundry and then checkout when we haven’t ran into these problems anywhere else (I’m trying to say it was a staff training issue rather than a language barrier one). It also bothered me that the staff would only look at my male cousin when clarifying things, even though as a female I was the one who booked and paid for the accommodation. Last thing, even though we had a “non-smoking room” the entire building reeks of cigarette smell. Actually one final thing, the closest train stations to the hotel are 1km away, so be prepared to walk in the extreme heat/humidity with all of your luggage for that length if booking here.

Hotel and staff are lovely. Ideal if you have a car. Thankful for free shuttle bus to station if you haven’t. Not much to do / see immediately around the hotel. But great location for seeing the bamboo forest.

Great place!

Everything is too old and smells as you enter the room

The property was nice and very convenient. It was hot in our room and they need to bring an electric fan as the room temp was centralized. The whole ambience was really nice and the staff were very friendly.

The hotel was nice and the room was great. Make sure to have dinner at the hotel. It is a bit pricey, but it is a great experience.

We had a deluxe double room which was quite large and included a table and two chairs as well as two single beds. Originally we were only going to stay 2 nights but ended up staying 6 as the hotel is very nice. Just one caution is that it’s 15 minutes from the station and the opposite side of town from the tourist areas but there are two bus services into central Kyoto (91 & 93) bother of which are every 20 minutes. They do have a minibus service available in the morning but you have to book it. Did not have breakfast or use the onsite restaurant which seemed expensive. There are limited food options available locally but there is an organic Chinese restaurant opposite and a Sato Japanese restaurant just up the road.