New Place

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The new place is

New Place isn’t a grand hotel like you might think from viewing the main building. But it’s very good. Staff are great, very helpful and friendly. Breakfast is good, dinner is very good. Grounds are very pleasant.

Very friendly staff, toilets and the room was very clean and had no problems at all

Very nice hotel in a convenient location and beautiful settings.

Very pleasant stay staff very helpful

Restaurant was a bit of a let down. One of our party was ceoliac . When reviewing the menu on line there were plenty of gluten free options. When we arrived at the restaurant there was less option has they had changed there menu with out updating it on line. Also staff were unable to advise us on gluten free due to new policies and regulations. Our gluten free member ended up having 3 starters which is all she could work out that was definitely gluten free but not has a choice but for the need to eat. Yet next morning when having breakfast the staff were willing to advise what g/f was available and willing to do g/f toast. Our gluten free member declined breakfast both morning despite having paid for it has she had lost confidence in the kitchen.

Excellent room, nice area and staff were really helpful too. Only issue is the parking that there isn’t much parking if it is busy.

Good stay overall

The hotel is set in a lovely location and the main building is full of character. The bar area is a little small and getting served can take a while. Whilst the staff were very friendly and helpful, they seemed to be under a lot of pressure and not very well organised. The food was excellent but again the time it took was quite long in some cases. The tables could do with being numbered and the staff given a plan of the layout. The rooms were a little small and the lack of air conditioning made the rooms very hot and sticky. That said they were very well presented and clean. There was tea and coffee available but I think bottles of water would have been nice with a fridge to keep it cool especially when the weather is exceptionally hot. We had breakfast in the main dining room which was very well done and the range of food available was excellent. All in all this is worth considering as a good place to stay, with only small things letting it down which is a shame as it is a nice quiet place to stay.

The main building and gardens are beautiful and well maintained. Unfortunately our room was on the small side. The safe was broken and our window was difficult to open. A member of staff kindly came to our room to help us. The window had stuck and it needed a forceful shove to open. Also while we were there we had a problem with the water pressure in our bathroom which we were told that was due to a problem with the hotel pump failing after an electricity cut. The bar is on the pricey side. The breakfast is very good.