Best part of the stay was the view and the valet. Everything else was quite lackluster and poor quality.
Room service breakfast was pre-ordered. It arrived cold and was barely edible. Very poor quality food, poorly seasoned, we largely didn’t eat it and opted for leftover cold pizza instead. No help, remorse, or offer of refund or compensation when mentioned to the front desk.
No refrigerator in $1000+ per night room. Unacceptable.
No bag and poorly cleaned ice bucket in the same room. Over 2 hours to receive a replacement bag from housekeeping/front desk.
No comforter kept in room for pull/out sofa.
Chairs around the room’s dining ron table were old and worn out—felt like we were going to fall through them when sitting at the table and trying to eat.
Shower head was awful—no pressure and difficult to take a shower. Lots of long hair from previous tenant found in the shower, on floor of the hotel room, on “clean” towels, etc.
Would not recommend staying again. The price for the view of the bay is simply not worth it. Quite honestly, they should be ashamed in the poor quality service at the front desk, the kitchen, and the cleaning crew.
The valet service was exceptional. Cole and team are great and worth every penny.
Parking