Pestana Miramar São Tomé

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very helpful and accommodating staff

This hotel has seen its day; for a few dollars more per night you will get much better service and quality at the sister hotel just along the road 5 minutes walk and right on the beach. I was glad to see the back of it, after leaving I realized that they still charged me for the airport collection where I was waiting for nearly 1 hour. There was no service at the pool area even though there must have been 12-15 guest sitting around, inside there were plenty of staff doing very little. The rooms were well used, I changed room once but gave up after that. The food/drink prices about 4 times compared to the cafe just near the hotel entrance so no wonder there was no business inside the hotel. Bed was comfortable and the AC worked.

Near to restaurants & shops. The negative things is slowly WiFi & breakfast

Too hot not to have a pool ready for guest

I have stayed in this hotel for some few days. The hotel was designed by an architect from former yugoslavia and lacks of everything. Although the staff is friendly, it is not a 4 star hotel. Everything seems very old fashion. The sound insulation is poor. The air conditioning is installed in a position that the air flow will go directly to the bed. The doors are old and lock is terrible. The breakfast lacks of taste. There some local fruit, but preparation and presentation is not good. Room Tip: I think there are not good rooms :) :) wifi worked well most of the time. Prices are high.

The hotel was merely average at best. My air conditioning didn't work. they tried to fix it but couldn't during my 2 nights there. Soa Tome is hot and very humid so this was a major drawback. Also, the rooms don't have Wi-Fi which is very inconvenient. You need to go to the lobby to connect. The breakfast buffet was average as well. The view from the room was very good. The staff tried very hard and were all very nice.

Great team at this hotel. Gerson at the reception is very professional and helpful. Very good work overall, my partner and I had an amazing 11 day holiday here.

The condition of the hotel was pretty decent - rooms were clean and neat, as well as the restaurant. Staff were polite but not necessarily friendly. My problem was the price. There are many other smaller hotels and guest houses for much less , and if you tried to arrange any sort of outing with the hotel they charge almost twice the actual cost. The money doesn't exactly go to the community and is probably going back to Europe. There are no nearby beaches either, and you need to take a taxi to get to a beach. I recommend booking with a smaller hotel, or staying here one night and then finding another hotel that isn't advertised online, as most are not. Also the orbitz booking didn't show up on their computer which caused a problem at checkin. The staff coped with it, but something is definitely wrong with the way that orbitz expects things to work.

Miramar is a quiet, family-friendly hotel. It was recently acquired by the Pestana group, and when compared to the nearby Pestana Sao Tome, one will notice the differences. That said, we did enjoy our stay and would return again in the future. What works: - A/C in the rooms - The pool - The restaurant's brick-oven (the pizzas were amazing) What doesn't: - The staff's understanding of English (it was harder to communicate here than at the other property) - The restaurant's menu: it's small and doesn't allow for substitutions. My kids would have enjoyed some fried plantains or chips (french fries), both of which come as sides, but weren't available separately from their respective entrees. - Wait staff training. While very friendly and accommodating, one at least to occasion we received the wrong food.

Filled in form at hotel........ Basically hotel in desperate need of refurbishment....Not up to 4 star rating by a long way. refurb or reclassify! SAO TOME..... Getting independence has maybe lined a few peoples pockets!...its not helped the native population. ..... The Islands needs a government to reorganise all vital services to keep up with other third world countries I've badly damaged my knee whilst on holiday....and have to go to hospital now I'm back regards Edmund Jackson