Manhattan Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

OK, the male staff are outstanding always helping and smiling and polite namely Mehtab and Amit Tash they were very polite. Very helpful. Very impressive. The five stars overall for them.

The staff were very kind and polite.

Clean room and very nice staff

Excellent price-performance ratio!

Very scary location with many crazy people hanging around and in front of the hotel, the rooms was cold and we couldn’t get the aircondition remote. The rooms floor was not clean. And they want us to change 3 euro to get slippers… not coming back to this place or area

Helpful staff, nice breakfast, convenient to train station

Things went well.

Something really bad happened to me at this hotel, and I need to share it. Initially I would have awarded this hotel 5 stars: It is clean, reasonably priced and a 5 min walk from the Hauptbahnhof. The front desk staff were friendly. So. What went wrong? What went wrong is that, a housekeeper at this hotel stole my AirPods. Yes you read right. How do I know? When I returned from a day of site- seeing I tried to listen to music. Immediately the airpods, which I left on the night stand, would not pair to my phone (even though they do so automatically) and when I looked at them, the pod case was battered stained and filthy and the pods lacked my ear wax (gross I know, but it became important for identifying my pods). I came to realise two things: these airpods were not mine, and my room had been recently cleaned. I came to think the un-thinkable. Upon walking down the hall my airpods suddenly connected; the housekeeper was nearby, wearing airpods. I went up, and asked him flat out if he took mine, even suggesting he accidentally took them/mistook mine for his but he flat out denied it, showing me his airpods that were “black.“ I wasnt convinced. So what became of this situation? I got an apology from the manager and a free breakfast, and the housekeeper continues to work there. I know this because we returned to this hotel a week later for our last night in Germany before flying home, and we saw this housekeeper in the lobby. Your items may not be safe at this hotel.

I tried to correct the dates for my stay a few minutes after making my reservation through Hotels.com, and they refused to let Hotels.com make the change, just kept my money.

Defekter Toilettensitz (KUNSTSTOFF!, eine Seite locker). Ansonsten o.k.