Wyndham Jacksonville Hotel & Conference Center

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The reception was pretty nonchalant, but friendly. I went to the restaurant and ordered a quesadilla starter. It was in edible. The oil must’ve been old, to the point of making one sick. The bed was clean but the linens smelt of dirty water otherwise the room was adequate. I thought I had ordered a room with a free buffet breakfast, but that was not so. I went to the restaurant and asked for a vegetable omelette, and it too had the same oil as the night before. I would not recommend this hotel.

Front desk person forgot to take my $25 deposit, so woke me up in the night before an early flight the next day to go downstairs and run my card - despite having it on file. Careless.

Only downside the breakfast was not included in the room price like it used to be under the previous operator

Got there and found out the hotel was under a new name so my payment is still pending so they tried to charge me twice

Immediately after I booked the stay on June 29, 2026, the hotel Crown Plaza Hotel, it changed owners to the Wyndham. At check-in, I was only asked if I paid for the room. Of course, not realizing the hotel had switched owners, I said yes. Yesterday (Sunday 7/12/2026), after checking out, I discovered two additional charges. When I contacted the hotel when I found the first charge, I was told that it was an error. Today (Monday 7/13/2026), I discovered the second charge. When I contacted the hotel, I was told there was nothing they could do. The person answering (Stephanie) said that they (Wyndham) didn't work with Hotels.com and I was responsible for the bill even after having my receipt. I was then informed I would need to contact Hotels.com to get my money back. I am a senior-aged person and live on a fixed income. My daughter and I worked delivery jobs with Instacart, Door Dash and Spark to raise the funds to attend my cousin's Celebration of Life in her hometown. (She passed in Ohio in January and we held her memorial over her birthday weekend in Jacksonville.) I'm extremely dissatisfied with the hotel's lack of communication. The only person that did a decent job was the housekeeper who gave us extra towels and was friendly. We stayed in room 1411 from 7/10/2026 to 7/12/2026.

5 stars will stay again

The airport shuttle was very convenient and the staff was very helpful. The hotel was very clean and close to shops

Building needs to be updated. Hallway was warm and elevator lobby was also warm.

Could be much better if they have a free breakfast

Staff was friendly and helpful