Hotel Californian

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Loved the location and decoration. Amazing bed and pillows ❤️

The bed was the most comfortable we have ever slept in. One criticism: Shower needs a safety bar installed because there is nothing to hold on to and the floor is slippery when wet. Older folks like us need that.

We stayed here one night in May. Here are the highlights: -Hotel staff was nowhere to be found once we were escorted to the building we were staying in (multiple buildings). -The hotel bar closed at 8pm. -We attempted to make use of the amenities - rooftop pool - but due to what I presume was cloudy weather the chairs outside had no cushions and there were no hotel staff to service. -I was awakened by a 3am washing of our room's windows. I contacted staff which got back to me 6 hours later to apologize and offer some credit for the inconvenience. This was unacceptable and ridiculous. What an oversight. -The next day we met up with friends at the pool which was crowded. It took 1 hour for our diet cokes to arrive. And my friend was treated rudely by the staff member running the pool. I'm not sure if he ended up paying for fruit that we never received. -After checkout I was surprised to be charged for undisclosed $60+ "leisure fees" and $14 delivery for the room service we ordered on arrival (ultimately this was comped due to the window incident). But I really wonder how they possibly justify this added expense given the lack of attentive staff and narrow hours of operation. Overall this is simply not a luxury destination hotel. It's a beautiful location with well designed facilities. But they are currently charging inflated rates for what seemed like a short-staffed operation.

We had an awesome time at hotel Californian there rooftop pool is great. All the restaurants which are all walking distance were delicious. Very friendly staff and great rooms with balcony views of the ocean.

Loved the concept and location, very expensive though.

Not a great view from our room but hotel location & service was great!

We had a very pleasant day at the Hotel Californian. I would highly recommend it. The location is perfect, and everyone who works there is very nice and helpful. We use the hot tub one day and pool and it was a beautiful view.

Grear

Great hotel

Always exceptional