Vila Gale Collection Sintra Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Large facility with multiple places to spend time. Very good for families.

This was an absolutely magnificent hotel. Lots of fun things for the kids and adults as well. Service was a bit slow at the outside area but life moves at a different pace in Portugal. I would highly recommend this amazing hotel

The hotel is great, clean and spacious. The only issue that the breakfast was very moderate, little choice of non-sweet food.

Pool is by reservation only and must wear swimming cap -available for a fee.

Best

Majority of facilities - kids pool, play areas - closed without warning. Which sortof ruined out stay with young children. Dozens of minor inconveniences: the need to enter your passport details (!) to see the room service menu, the fact that getting into the indoor pool is more admin than boarding a domestic flight, the refusal to replenish bottled water, the fact the Do Not Disturb sign is each day hidden rather than left on the door handle interior, the poor quality food in the bar, the inattentiveness and unconcerned attitude of staff.. Smashed glass (bauble from Christmas tree) left on the floor in the lobby…. being told we weren’t permitted to eat at specific tables in the lobby, next to the bar which servces food.. all of which add up to a poor experience. We did complain and were offered a sad plate of pre-cut pineapple in sellophane as an apology.

The rooms don’t have a dresser or drawer Old carpet

Only views

great hotel for families.

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