Comfort Inn & Suites Sacramento - University Area

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good

Great

Very nice, clean room and plenty of amenities for a short stay

Unfortunately, our two-night stay was extremely disappointing and not what we expected when booking this hotel. Our room was never cleaned during our stay even though the Do Not Disturb sign was off. The iron provided in the room had burnt residue on it, which I did not notice until I used it and it left a burn mark on my white shirt. Our room was also facing the street, and the traffic noise made it very difficult to get a good night’s sleep. The room was excessively hot even though we had the air conditioning running. The worst part of the stay was the power outage. The power went out while I was taking a shower, leaving me in the dark. There appeared to be no adequate backup power. The water pressure was also extremely poor, making it difficult to properly shower. Even more concerning, the power went out while my husband was sleeping and caused a CPAP machine to shut off. Having medical equipment stop working in the middle of the night because of the loss of power was extremely concerning. We also did not receive the breakfast we expected during our stay. For a stay of only two nights, we experienced far too many problems: no room cleaning, damaged clothing from the hotel iron, excessive street noise, an uncomfortably hot room, power outages, interruption of a CPAP machine, poor water pressure, shower problems, and the breakfast issue.

Perfect place for an affordable overnight stay. Wasn’t able to use the indoor pool or hot tub or the breakfast in the morning. The rooms were spacious, it was quiet enough, comfortable and had some amenities like in room coffee, microwave and refrigerator. I felt safe and would stay again

Breakfast was great. My room was very clean. Very comfortable.

The room was nice, but the air conditioning didn’t work and had to be moved at 130am to another room

I booked this hotel because it was advertised as being in a safe area, but unfortunately that was not my experience. While the room itself was clean and acceptable, the surrounding environment made us feel uncomfortable throughout our stay. One evening, there was a man outside looking through the windows of the hotel’s indoor pool. It was unsettling enough that we decided not to use the pool. On another evening, we observed a scantily clad woman lingering in the back parking lot for an extended period, apparently waiting for or approaching people. Regardless of the reason, it created an atmosphere that did not feel safe or family-friendly. The hotel itself may be adequate, but the surrounding area did not match the impression we were given when booking. We were very disappointed and would not choose to stay here again. If safety is an important factor in your decision, I would recommend researching the area carefully before booking.

My husband and I were traveling for business. Had a very late arrival. I had to call and verify that I'd be there after 2am...long drive. Night desk clerk was awesome. He assured me he would do all he could to keep our paid for room open in the system...automatically kicks out reservations after 2 am, was my understanding. We were going to be 20 minutes later. I asked him to please check me in via the phone, and what time we expected to arrive. He accommodated us greatly and took the pressure off the time frame. The property was nice. Parking was free. I do plan on visiting Sacrameto again and I will definitely remember this hotel for it's cleanliness, helpful and pleasant staff and its central location.

I became ill and needed to stay over.Staff was extremely helpful and understanding. Easy transition to another day - completed paperwork so all I had to do was pay. So appreciative of their willingness to work with me.