Stanley House

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very handy location. Bedding was clean and there was a fan in the room. Breakfast was nice, cereal, cooked breakfast (fried or boiled eggs, baked beans and chicken sausage), toast with selection of jams/marmalade. Only thing that knocked off a star was that the shower cubicle leaked and looked quite shabby but for the price overall was really good.

Reception was open 24 hours which was great when coming back late after having been at a concert. The bed was comfortable, had an en-suite with breakfast in the morning. Would use again when requiring a bed for the night in central London.

We booked here for its convenient location, and had expected (based on numerous reviews) a place in poor condition. But that wasn't our experience at all - instead our room was clean, bright and in good shape. Obviously the hotel has recently undergone refurbishment, which is a relief because the reviews were dire! We needed to check out at 6:30am to catch our train so can't comment on bteakfast, but certainly the hotel was better than we expected. The room had a fan too, which we were grateful for (we were in mid heatwave).

We thought that, for Central London, the price was very reasonable, especially with breakfast included. The building is dated and tired, but the bedroom was clean and tidy. No Aircon, but a fan was provided on a very hot night. Staff very friendly and helpful. No dinner but a Nicholson pub and Victoria station just metres up the road. Very handily placed for London's attractions.

Reception staff were friendly. Communal areas very shabby and dirty. Room was supposed to have climate control but only had 1 small fan. Sash window was broken so wouldn’t stay open (not good when on the 3rd floor in 30c heat!). Room was grubby, stains on bedding, walls and carpet. Only 1 pillow for the single bed and it was barely thicker than the pillowcase! Inside of shower and toilet were clean but rest of the bathroom dusty and grubby. Breakfast was very weird, dirty tables and sauce bottles. No menu and rude staff. All in all, not a great stay, defo would not return or recommend.

The room was clean and was ok for the night I stayed, although the door was a bit tricky to lock fully. What I didn't like was having to hand my room key over when I left the hotel. I disliked it even more when I came back to collect my key & I just said the room number and wasn't asked for my name to confirm if the key is actually mine. This posed a safety risk whereby someone could potentially say a room number and be given unauthorised access to a room.

Correct for the price

This is a typical, old hotel in very convenient location for Victoria station, bus station, Buckingham palace, restaurants, cafes, pubs and shops. No lifts and narrow staircase, as we expected. The hotel is being renovated and this impacts the maintenance and cleanliness. Our room was below street level, which made it quiet and cool during a heatwave. Bed was comfy and we slept soundly, with very little street noise. Bathroom was in need of some repair but it was suitable. The staff were excellent and helpful. Price was inexpensive for such a convenient location, reflecting the current condition of the premises.

El personal fue muy amable y atento siempre,el vuelo nos lo cancelaron pero ellos nos buscaron otra habitacion y nos quedamos un dia mas.algunas habitaciones no estaban actualizadas pero por el precio y el lugar esta bastante bien. No hay ascensores y hay que subir escaleras pero la mayoria en el area son así, la dama de la cocina es exelente en servicio.

Firstly I can't fault the staff. They went above and beyond to help when we had issues beyond their control. Best thing about our stay. Unfortunately we had a number of issues, meaning that during our stay we slept in 2 different rooms. Broken TV. Blocked sink. Radiator stuck on (it was a sweltering day)-unable to open the window due to the noise outside. Missing clothes rail in wardrobe. Poor WiFi. Shower impossible to get a usable temperature. Fire control panel beeping outside our room 24 hours. Poor breakfast. Forgotten about at breakfast. Whilst the hotel is clearly undergoing some refurbishment, it'll be a long while before I'd dare stay again. Area wise it was extremely convenient for Victoria and some lovely shops just round the corner.