The Canvas Dubai - MGallery Hotel Collection

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

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Nice room

Very disappointing experience. The room was uninhabitable due to a strong, persistent foul odor. Service was extremely poor, with staff unresponsive and unwilling to resolve issues in real time. The breakfast was far below expected standards, and the situation was made worse by continuous loud music from a nightclub, making it impossible to sleep. Despite booking a non-smoking room, the entire floor smelled heavily of cigarette smoke. The hotel is also not suitable for families, as there are no proper facilities for children. Overall, this property fails to meet even basic hospitality standards and does not reflect what was promised at booking. I would not recommend staying here.

Good staff

Clean room.Staff was not clear about Taxi rates.

I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor

I was extremely disappointed with my stay at this hotel. Despite being advertised as a 5-star international property, the breakfast was not international at all. Almost all of the food items were Indian dishes, with very limited variety for other guests. For a hotel of this price range, I expected a proper international breakfast buffet, but it was far from that. Access to the hotel was also very difficult. The location is inconvenient, and getting in and out of the area required long detours every time. The surrounding streets and neighbourhood did not feel pleasant or suitable for a comfortable stay. Overall, I would not recommend this hotel for either leisure or business travel to Dubai. The value for money was extremely poor, and the experience did not match the price or the 5-star rating.

For price. Very nice and comfortable place

Indian inspired breakfast, i wish they add fresh juice.

It is Indian natinalities dominance hotel an itd looks like a former 5* hotel run down one the 3* level over the period of time. The roof bar is still nice with view over downtown Dubai. It's very expensive to have drinks there tho.