Parramatta Hotel in Mantra Building

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Sofa including sofa bed in room was terrible Layout was not same as previous and space not great. Furnishing a bit shabby (like bedroom curtains) and silastic in bathroom Air con could not have fan set below mid range Tv should be bigger screen, no update in the last 15 years by the look Will stay elsewhere in future after staying at this place for the 3rd time.

It’s convenient in location close to Westfield and restaurants however it’s v noisy with the train tracks across the road. Big space and washer/dryer was convenient.

The room was good and beds comfortable. Many places in close proximity for dinner. The one issue I had was reception was left unattended after 10:00pm and there was no vending facilities to buy a bottle of water. Other than overall a good experience!

the parking was overbooked and had to park elsewhere at my expence

Very good. Well maintained room. Breakfast included was nice and hot. Adequate variety of food.

Conveniently placed and quiet - couldn't hear the trains too much even though right by the station. Great stay, friendly staff.

Check-in and location was excellent, unfortunately our Airconditioning was not working, making for a slightly uncomfortable stay, whilst there is kitchenette our room had no fry pan or cooking utensils. Fry pan requested by reception was rectified very promptly, however the utensil request took over 4 hours - so we made do with a fork to cook some breakfast. No toaster either. The reception facilitated an early-check in and a bottle of wine for our friend's birthday who were staying in another room, what a nice touch!

Lets be honest this hotel is older so dated and worn. However the rooms are large with everything you need. Stayed in 1 bedroom apartment as a family. Good sized fridge, bathroom and cupboard space. You can't cook full meals just small put together stuff. Staff are helpful and Hotel is close to everything. If you run out of stuff or need something sorted they do what they can. Parking is limited and quite tight. Parking isnt always available even when you pay for it but the parking building is cheap and just next door or the one 200 meters away. Pool was lovely. Cold but good after the hot spa that is there. Gym is basic but functional except treadmill needs fixing. Breakfast buffet was lovely and everything you need, fresh, a good variety and selection. Our dryer didnt work, they were quick to offer several options to fix. Hotel was fully booked out due to several big sporting events and we still found it quiet and not busy. For the price and location I think this hotel is fine. It's a good budget option for families just don't expect 5 star quality. Cannot fault breakfast or staff. Would stay again with a smaller vehicle.

Terrible experience staying at Mantra Hotel, definitely not even a 1-star experience. The room was disgusting, dirty, and mouldy. The bed was broken, the curtains were damaged, and the overall condition of the room was unacceptable. Very disappointed with the cleanliness and maintenance standards. I would not stay here again or recommend it to anyone.

Staff were excellent! room was not how it looked on the pictures and we were not aware of the restaurant and bar being closed over the weekend, the parking was confusing and there was absolutely no information pack or booklet in the room to tell us how to use the shower or how to check out, the phone in the room also did not work.