Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The pavement to enter and exit the establishment was terrible, the room i was in had mildew on the ceiling and the phones didn't work to call the front desk.

I’m glad it was only for one night! Hot humid hallways dirty floors and dining area

Nothing was as the website booking said the property was old and dirty looking in a bad area.The elevator was dirty trash on floor wasn’t even wiped down the carpets in the hallways wasn’t vacuumed at all.The king room I was assigned was siting over the washer room loud noise in the bathroom like a washer coming off the hinges the bathroom floor had hair looked like it wasn’t swept.Moved to another room had huge stains on carpet the big towels and hand towels were stained glad I always bring my own personal thing when I travel and the shower didn’t work had to take a stand up bath.The pool area looked terrible nothing looked like the pictures online at all.

me and my husband checked in at around 9pm , went to the room and the bathroom was disgusting, specifically the bath tub, It was draining and some hair in the drainage, then we transferred to room 415 from 409 , it's almost the same but we didn't bother to tell the front desk because I'm sure all rooms are the same plus we were both tired from driving from Houston we just needed some rest . But I give kudos to the guy at the front desk , he's so nice and helpful, we checked in June 24-25.

Very very bad experience here. Rooms and hotel are very dirty and really old. The keys to rooms don’t work! They don’t inform you about the breakfast hours. They also charge you for laundry machines that don’t work. Parking is very packed. Very dirty pool. They also don’t provide you any toiletry in rooms. Very very dirty and unhygienic hotel of holiday inn I have ever seen. Do not recommend this hotel at all. Please save yourself some time and peace by not booking this hotel.

Clean room

The place is not very clean Next to the elevator there were roaches The carpet in the hall smell bad The carpet in the room had stains No hot water Refrigerator was making a loud noise And I was told the wrong time of breakfast

Had a great experience. Ended up staying an extra night. And even tho our room was originally reserved already. They helped figure out how to help us stay in the same room. The breakfast was decent. The pool was refreshing and clean. The beds were comfy. The pull out couch was uncomfortable, but they were nice enough to bring us extra blankets and pillows. Our toilet did clog up. Other than that it was a wonderful stay. Jolene was super helpful and really knew what she was doing. The location was really central to everything we had planned. Especially the wonderland of America, for a kings of horror popup.

Had a great experience. Ended up staying an extra night. And even tho our room was originally reserved already. They helped figure out how to help us stay in the same room. The breakfast was decent. The pool was refreshing and clean. The beds were comfy. The pull out couch was uncomfortable, but they were nice enough to bring us extra blankets and pillows. Our toilet did clog up. Other than that it was a wonderful stay. Jolene was super helpful and really knew what she was doing. The location was really central to everything we had planned. Especially the wonderland of America, for a kings of horror popup.

We stayed at Holiday Inn Express & Suites San Antonio NW-Medical Area by IHG during a family trip and had a terrible experience. Overnight, our truck window was smashed and broken into—along with at least three other trucks in the parking lot. Police told us this happens here fairly often, which is very concerning since nothing in the reviews mentioned safety issues. There appears to be little to no security on the property. We chose this hotel expecting a safe stay, but left dealing with damage and stress. If safety matters to you, I would not recommend staying here.