Holiday Inn Express San Francisco Airport South by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I can’t complain,everything was excellent from check in at 12 to check out. Spacious rooms and good breakfast Katie at the reception was outstanding.She volunteered to allow us late check out when she knew that our flight is late She made our day and made it easy for us Thank you Katie I strongly recommend to everyone

This was not a good holiday inn experience ** $30 a night surprise parking fee ** - room tired and drab. No sign of f remodel in the last couple decades - thin walls - tiny bathroom - super stuff towels - stressed staff - car alarms going off regularly in the parking lot Breakfast was ok.

Well, we were looking for a place to stay for one night, a quick turn around trip, and although the location was okay, the hotel is VERY dated. The carpet smells and is sticky and I wouldn't let my kids take their socks off while we were there. I do have to say that it was relatively quiet, which was good, and the staff were very friendly, but the hotel itself felt old and used. We didn't see any cockroaches, which was good, but I wouldn't have been surprised if we did.

Area was great for those needing a place to stay the night and flying out the next day

HORRIBLE customer service! The quality of service is what keeps people coming back. Do better! I have stayed here multiple times in the last year. Each time the quality of the stay gets worse and worse. - Safety is a concern! There was a lot of transient activity in the parking lot. I was concerned about our car. I forgot things in the car and asked my friend to come with me, I did not feel safe going by myself. - The condition of the parking lot and outside areas are worse too. There are potholes so be careful. Piles of trash and wood are disgarded all around the property too. This place is starting to look as bad as the vacant buildings next door. - The quality of the breakfast was borderline uneatable. ! The eggs were rubbery. The sausage patties were too. The hard boiled eggs looked they were old. I understand it is free but if you are going to push this as a selling point, you should probably try a little harder. - The sheets and two towels had hair on them. I hope they were washed! - The final straw and the reason I will not be back is the horrible customer service. When I requested a later check out, as promised through the rewards program, SHE LAUGHED AT ME! The parking ($45) is no longer part of program either. Mind you, it has been every other time. Do not sign up for their rewards program, it is a trap! They do not honor their promises and sell your information. So much spam after signing up. There are so many better options in this area.

Horrible! My mother woke up with what appeared to bed bug bites!! Horrible staff, bad location and dirty rooms!!

We really like this airport hotel and have stayed there three times. It is very clean, conveniently situated and has some excellent facilities such as microwave and fridge in the spacious rooms, a good free coffee machine in the reception area and extras like free fruit and cookies at certain times. Breakfast is standard HIE complete with warm cinnamon buns!! The pool is cold but a good size so if you can cope with the refreshing temperature you can get some decent exercise! The location is on the bay shore but the area seems quite run down. However you can still have a fairly pleasant walk.

The free morning breakfast was very useful.

None

This is a very adequate and nicely maintained property. Not overly luxurious or fancy but clean with nice rooms and decent beds and pillows. I thought the price was horrendous but I guess that’s the market in San Francisco. Breakfast was a nine on a scale of 10.