Oaks Adelaide Horizons Suites

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room. Plenty of room. Very comfortable

Location was good. Room was OK but bathroom had issues Shower in bathtub- bath a bit slippery. Long black hair on floor in bathroom

Room was very clean and functional. Perfect for oour needs.

1 bedroom apartment was great ideal location with things closeby the city thanks

Enjoyed a comfortable stay here with my 2 children. It’s in a great position.

Room was dated and dirty. Carpets need cleaning and couch. Room not as per pictures on listing.

The room we got faced the car park, would have liked one a little higher up. Suited our needs for one night.

I called the hotel in advance to let them know I would be arriving late. During that call, I specifically asked about onsite parking and was told that parking was available, there was no need to book. Unfortunately, my arrival experience was quite disappointing. When I arrived, I was told the only parking available was around the corner. The explanation was confusing, and it sounded as though I would need to walk a considerable distance with my luggage. I was then told that a parking space could be taken from another guest's booking to accommodate me. As I had been advised there was no need to book parking, I questioned how that would be fair to someone who had reserved a space. The staff member also stated that there was no lift access to the building, which turned out not to be entirely accurate. The issue was only access from the car park. After further discussion, I was informed that there were actually spare parking spaces available. Throughout the interaction, I felt made to feel like an inconvenience rather than a guest. By this stage, I was upset and honestly considered leaving and finding alternative accommodation. The staff member came across as rude and the information provided was inconsistent and confusing. In the end, we parked onsite and only had to walk up two short flights of stairs before accessing an elevator to reach our room. The room itself felt much more worn than the photos suggested, and there was an unpleasant smell throughout the floor. Cleanliness

The deluxe apartment is a good size with plenty of room. Our apartment was towards the side and was very quite despite looking into a car park. The internet didn’t work in our room.

Was very happily surprised with an upgrade at check in too a lovely 2 bedroom deluxe apartment and everything was comfortable unfortunately the workers on the strret started at 7.00am so sleeping in was impossible but overall stay was great and very close to everything.