Grand Lexis Port Dickson

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room is clean, process during check in is smooth and the staff are all friendly, pool is in the room and sharing pool are clean too.

Needs to be well renovated ,bathroom needs to be cleaned and be well maintained

Booked a water villa for the New Year celebration and had a wonderful stay. The villa was cozy yet felt very luxurious, with a beautiful private pool that I used throughout the day. Because of that, I often needed extra towels and floor towels, and housekeeping was excellent. They were very responsive and always provided everything I needed. The room was comfortable and well maintained, and the staff were friendly and attentive. Overall, a relaxing and memorable experience.

Clean room

Good

The hotel is beautiful, and the room is clean, spacious, and equipped with everything one might need. However, there is a major issue with the excessive noise coming from the air conditioner and the fan inside the room. Personally, I wasn’t able to sleep even after reducing the AC airflow to the lowest level, as the noise remained very loud. I also couldn’t turn off the AC and use the fan only, because the fan itself was extremely loud and disturbing. Additionally, the pool water is very cold, and with the rain and chilly weather, swimming in the private pool becomes impractical due to the low temperature. The pool definitely needs water heating. The hotel is quite old, and I believe most of the rooms need their air-conditioning units to be upgraded, as both the indoor and outdoor units produce an unbearable level of noise.

Found cocro

Clean room with private pool. Dislike the old design, need to upgrade

Disappointing Stay – Not Worth the Hype I booked a 3-night, 4-day stay at this property based on positive ratings and Expedia recommendations, but unfortunately, the experience was far from satisfactory. I ended up checking out a day early due to several issues, yet was still charged for the full duration. Unwelcoming Check-In: Despite having fully paid in advance, I was asked to pay additional deposits and tourism tax upfront. I suggested settling the tax at checkout or deducting it from the deposit, but this was not accepted and handled rather inflexibly. Limited Dining Options: There is only one restaurant offering mostly Malay cuisine. Other food options were pre-packed, minimal, and there was no continental fare available. When I requested fresh juice or tea during breakfast, I was told it would cost extra and later that it couldn’t be provided due to lack of staff. Basic and Infrequent Housekeeping: Housekeeping was provided only once during the stay. Even for essentials like bottled water, payment was requested first before delivery. No Recreational Activities: Although the property advertises amenities like bicycles and go-karts, none were actually available. Aside from the room, there was little to do on-site. No Refund for Early Checkout: I left a day early due to the poor experience, but the hotel refused to refund the unused night. Ironically, I was also asked to pay tourism tax for the night I didn’t even stay. Overall, it was a disappointing and frustratin

Great place to relax, from the receptionist’s to the F&B, security all the staff are friendly and polite. I arrived at breakfast when they’d just set up, plenty of choice, teh is very weak and the hot dishes were cold, especially the hash browns. Overall a present stay.