Haibay hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I really wanted to like this hotel, but it just did not live up to the reviews I’ve seen on Expedia and Google. Hotel hallway was dirty, stained carpet upon exiting the elevator. The hallway did not smell clean. The beds in the room were fine, but the restroom left a lot to be desired. The hand soap bottle looks like it’s been reused for several years (yellow/brown stains on the pump), the floors of the restroom bathtub had mold. Water splatters everywhere while you shower. Overall, just did not feel like it was a clean hotel and this wasn’t something I felt like could be changed if it was brought up to the staff.

Room are spacious. Central

Great place to stay. Very friendly staff. Thank you Kai for your assistance. Wonderful buffet breakfast

Everything was great. Location, staff, room and the breakfast , all very good,

Shops all around and walking distance. Pick up for tour operators is good location. Baggage stored for us for 2 nights away and when we returned a key card was given without registration again. Wonderful.

Hotel is conveniently located in the Old Town of Hanoi with a lively street vibe and easy walking distance to such attractions as Train Street, Maison Centrale, Hoan Kiem Lake. Abounding with eateries and street merchants serving up bahn mi and Vietnamese specialty coffee, the scene is one of organized mayhem. Be aware that traffic and its accompanying cacophony will wake the light sleeper but subsides by 10 p.m. Interior rooms without windows may be preferred.

The hotel is in the center of the old city. On the one hand, it is good that you are in an accessible place and within walking distance to many places in Hanoi. On the other hand, it is difficult to sleep with the noise, especially with the rooms facing the street with the balcony. In addition, there is a noise problem between the rooms, you can hear loudly if there are noisy neighbors. The rooms themselves are quite large, although there is no place to put a second suitcase. The beds are comfortable. And the shower has good pressure and hot water. However, there is a bathtub, which on the one hand is good for those who want to take a bath, but for those who only take a shower and adults, it is difficult to get in and out of the tub and is even dangerous because there is nothing to lean on when entering or exiting the bathtub. The staff is very nice, but most of them do not know English at a good level to respond to Western tourists, although they try to help. However, in a place like this, especially at the reception, a fluent English speaker is needed, since most tourists in the hotel speak English. The 2 elevators are also good, but in one of the two elevators there is a dirty and musty carpet that is not beautiful and not suitable for a hotel. In terms of breakfast There is a sufficient variety in the dining room for breakfast However, everything is at a low level, stale coffee, bland cakes, and if you ask for cappuccino or good morning coffee, it is an additional charge

Cherry was great help!

Cherry was awesome!

This hotel is very well-situated.There are a variety of spas and restaurants within walking distance. I only stayed one night, but I didn’t have any issues. The decor in the room is beautiful. The wood paneling and lush fabrics have a very high-end feel.