Springhill Suites By Marriott Memphis Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I picked this hotel so my children had a pool. This was cloudy and filthy. Also, the television service was awful. Couldn’t watch tv at all.

P

The staff was courteous and our room was clean and equipped with plenty of towels for our suite.

I have been a Marriot member for over 10 years this is by far the worst hotel. I would never recommend staying nor would I stay again. The morning managers were the highlight! Very welcoming and friendly. House keeping this am looked angry and didn’t reply good morning. Bedding was nasty and had we not been driving for 16 hours I would have asked for a refund and went elsewhere

The Staff was excellent in all aspects of their job.

Great place to stay for a couple of days.

I'm just so upset with the money I spent for the room and didn't even get the correct room upon arrival. There was water in the elevators on the floor and the 5th floor hallway was soaking wet

I was very disappointed with my stay at SpringHill Suites by Marriott Memphis Downtown and ended up checking out early because the experience fell well below expectations. The hotel's design created problems from the start. My room was located directly next to the elevator with no alcove or separation to reduce noise. In most hotels, guest rooms are positioned away from the elevator bank, but that wasn't the case here. As a result, I heard people talking loudly in the hallway late into the night, with little regard for other guests trying to sleep. The noise issues didn't stop inside the hotel. Late one night and into the early morning, there was a loud screaming match outside the hotel that made it nearly impossible to get a good night's rest. Housekeeping was also disappointing. I requested that maid service return later to clean my room, but that request was never honored, leaving my room unserviced. The biggest frustration was the valet service. When I needed my vehicle, I waited more than 30 minutes while the small valet area became congested with cars waiting to be parked, making an already slow process even more disorganized. Between the constant noise, poor housekeeping follow-through, and unacceptable valet delays, I decided to check out early rather than continue my stay. Unfortunately, I cannot recommend this hotel based on my experience.

A nice place in a good, walkable downtown location. Room was clean and well maintained. Breakfast is better than most hotels. The morning we were there the breakfast area was very busy, but the staff were keeping everything supplied, including the hot dishes.

I would stay there again. It was a decent room. It was more than adequate for my family. We’ve been in better at a more premium price. We’ve definitely been in worse!