Sheraton Grand Mirage Resort, Gold Coast

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Stunning hotel in a good location

First time at this hotel. I’ve stayed in other Sheraton’s before. This would certainly meet the mark. Love the service and attitude of the staff, always willing to help. Just that the hotel is a little bit dated and need some sprucing up to keep up with the times. Pity the pool is not very big for the size of the hotel, there’s a lot of water frontages and most of them just for show. This sized hotel should have a nice lap pool for adult swimmers. Breakfast and Seafood Buffet Dinner was sumptuous. Location is just right and away from Surfers which is super! And yes, sunset at Main Beach is very pretty!! Just watch out for the cyclists and runners. Overall a beautiful 4 Nights at this beautiful hotel.

We were very disappointed with our stay. The room was extremely small, old, and not cleaned properly. It felt dirty, and it was clear that the hotel is not being well maintained. The entire property looked outdated, and it seemed like no one was taking proper care of it. Considering how much we paid, it was definitely not worth the money. The breakfast was good, but the menu was exactly the same every day, with no variety. Our son was excited to use the swimming pool, but it was so dirty that we didn't feel it was safe for him to swim. Overall, this hotel did not meet our expectations, and we would not stay here again. Charging $650 a night for this is daylight robbery. Don’t waste your money here there are much better places to stay at.

Room , spa bath, breakfast buffet, they were all very good thank you

Great breakfast, kids loved the swimming pool amd free ice cream

Buffet was great. Beds were okay but could be better. Beds small size queen. Not enough towels in room. Booked 2 adult and 2 children, with only 2 towels. Room was a little small. Okay for 2 night stay. Would be cramped if staying longer. Housekeeping very slow providing extra towels. Room was 7/10 clean feeling.

Rooms were very spacious, perfect breakfast, lovely staff. Pool facility was basic woth some tiles needing repair. The lifts location was very far from lobby.

Breakfast & Dinner were really good; the staff were amazing and very helpful

Superb presentation and great staff. Only issue was only 1 person on desk at checkout time on Sunday- queue was 5 deep.

I had no issue with the property as we didn't stay there. We tried to book the property via the Hotel website for a date in June but there was no availability. However, the web site said that rooms were available via Expedia. I clicked on the link assuming that the dates we had already selected would carry accross. We booked a room in the Hotel through Expedia. We received a confirmation email and noted that the date booked was that day not the June date. We tried to call the number shown on the Expedia email and the recording said that the number didn't exist. We then called the Hotel and cancelled the booking for that night and they said they would contact Expedia. We received an email advising that the reservation falls within the cancellation penalty window. We were assured that our concern had been forwarded, and they would assist us in ensuring the cancellation is processed that same day. We have not heard anything since and despite cancelling immediately we paid the full fare for the room.