Changpuak Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

My sister and I had visited this hotel two years ago and we thoroughly enjoyed our stay there, so we decided to go back but what a difference two years makes!! We also encouraged a friend to join us. We asked for the use of a night safe....which they advertised only to find that we had to put our valuables in an envelope in their office safe. The manager was most put out when we asked to see the envelope put in the safe. We asked for the use of an iron. After being told no and at our insistence an iron was found only to be told it must returned it immediately Our friend wanted fruit for breakfast and was told no fruit. The swimming pool hadn’t been maintained for some time as the water was a murky green rather than a clear blue. These are a few things that occurred amongst many other minor but very irritating events. Such a shame a quaint little hotel has been tainted by the disinterest and down right rudeness of the staff

I HIGHLY RECOMMEND YOU **AVOID** THIS EXCUSE OF A HOTEL. The hotel was recommended to me by friends who had stayed 2yrs ago saying it was wonderful. My experience has been a huge let down. (1) Hotel states you can use a safety deposit box for free with 24hr access. The receptionist told me there wasn't one. I asked to speak with manager and was told she was asleep (it was 6pm). I politely insisted I needed to speak with her as all my holiday cash needed to be secured, she eventually came after 15mins and let me know she was angry. She took 10mins to store my cash because she forgot the code and then stared me out agresivley when I thanked her. (2) I asked for an iron to tidy my clothes and was told there wasn't one by receptionist. I asked to speak to the manager who looked at me like I was being very demanding and told me I could borrow one but I had to bring it straight back. I have never experienced such hostility for such a simple request in any hotel before. (3) At breakfast I asked for just fruit. (There was NO choice, only bacon egg and toast). I waited 20mins by which time my friends had finished theirs. Nothing came so I had to go looking for staff and was told "no" -so I didn't even get any breakfast! (4) the Aircon was unreliable. I had to get my friend to come over and get it working twice because I knew it would be a waste of time asking staff. (5) The shower head didn't mount the wall properly so I had to hold it and hose myself down. (6) The pool was murky with

It got the old school feel to it. Location wasn’t that bad. They need to have staff that can speak English a lil bit more than what they have now. The beds were a lil bit hard to sleep on. The pool needs better maintenance.

The Hotel was very good to stay at it was quite but was close to all of the main venues that we visited in Chang Mai

The hotel was very clean and the staff were very good, it was also very quite there which made the sleep great.

Location. Near old section of city and good restaurants.

A gem of an older style hotel in a good area of Chiang Mai, walking distance from the old city and food markets. It's run by a charming family and has all the simple facilities that a hotel of this grade should have. Extras include the swimming pool, a serene garden away from the noise and roads, a cafe serving great Thai homemade food and friendly helpful staff. Try to get a recently renovated room if possible, but older rooms are still comfortable with a fan as well as older air-con units. Bathrooms are adequate. Breakfast is OK, but there are many cafes a few minutes walk away. If you're looking for a reasonably priced hotel and like a peaceful retro feel, Changpuak Hotel could fit the bill! If you prefer a busy hip vibe or new minimalist designed interiors, look elsewhere.

Although the hotel itself is a bit old, the staff and service made up for it one hundred fold. Everyone was very nice and very accommodating, going out of their way whenever possible. The breakfast served was just right, and includes coffee, all for 100 baht (about $3USD). Good location, as in ,very close to the Chiang Mai moat, which is the center of everything.

We enjoyed our stay immensely, the family and staff are truly what make this hotel a great place to stay. This is proof in the number of returning guests year after year. The hotel itself has seen better days but then so have I. The rooms are very clean and your needs are immediately looked after. Our hot water quick working and the staff immediately rectified the situation by replacing the hot water heater with s new one. Again exceptional customer service. We will definitely stay here again.

The hotel is situated 10 minutes north of Chang Puak Gate, so there is a short walk to the old city. It has a shabby chique feel to it and probably would benefit from updating some of the rooms. The swimming pool is great to unwind after a long day sight seeing. Not all the staff speak English.