Low Wood Bay Resort & Spa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We stayed at the Low Wood to celebrate our 10th wedding anniversary. The Low Wood is a special place to us as this is where we got married so we were excited to return to celebrate our anniversary. I communicated with the team in advance as we had hoped to stay in the same room but this wasn’t possible so we opted for a Willow double instead. The prices are high even for the most basic rooms but we felt it was worth it given the occasion. We booked the thermal spa for the afternoon of the Friday which was fabulous. Highly recommend paying the £70 per person for the thermal journey. The staff were so lovely and welcoming. The facilities are amazing and that view from the heated infinity pool with a chilled cocktail was blissful. The facilities are really high standard and we loved the mask bar and inclusion of complimentary snacks and drinks. On check in we were disappointed that no note had been made of our special celebration and staff were unaware we had married at the Low Wood. A simple note on the system to inform staff would have improved the check in experience. Also no acknowledgement in the room - not even a little card to wish us a happy anniversary. For a hotel of this calibre it feels like a personal touch would enhance the stay. There is a £12 per day parking charge if you book through a 3rd party. Given the location and already high prices this was unexpected and unnecessary. We had dinner and breakfast in the W restaurant which was delicious.

Lovely hotel with marina views. Rooms well equipped and spacious. Range of toiletries in the bathroom. Friendly staff and a good atmosphere. However, for the cost of the hotel, I was disappointed with the following: As a 'dog-friendly' hotel, we could not eat in the main restaurants with our furbaby. We had to settle for a limited menu in the bar area. The meals were lukewarm when they were served, and we had to send 2 of the 3 meals back and wait for them to be recooked. The replacements were piping hot. The same restaurant issue arose the next morning regarding dogs; however, we were able to go into the restaurant and bring the food through to the bar area, which had been set up for others doing the same. The produce was high quality but had obviously been out for a while, so eggs, sausages and bacon were quite 'dry/overcooked'. Very disappointing.

Low Wood Bay Resort is a fantastic hotel in an absolutely beautiful location, surrounded with great activity options and great options of its own. The hotel is very nicely finished with a historic Inn at its core surrounded by more expansive modern facilities. It houses 3 restaurant options from pub thru own restaurant to premium dining, with breakfast offered in the lovely W restaurant every day and dining options at the W pub (also with outside patio), and the premium Blue Smoke restaurant, opening with a great Afternoon Tea offering at 11.45 and finishing with great 'al a carte' up to closing time. Service at all was warm and friendly, if not always prompt or top-drawer. It has a spa, which is set up primarily for couples, adults with only the morning session open to families with kids under 16, which was a bit disappointing. The gem was the associated Low Wood Bay Watersports Centre and Marina directly across the road, with everything from stand-up paddle to yacht charters and including kayak, dingy and keelboat hire, all at reasonable prices. We highly recommend Low Wood Bay, and will stay there again ourselves for sure!

Great location Very good staff. The Winander section has its own very helpful staff and breakfast with great views. The room we had was a very spacious and well designed. My only comment was a shaving mirror would have been useful given the distance to the actual mirror. The spa access for hotel Guests was somewhat more limited than expected and the outdoor areas were completely separate and require extra payment. What is left in the swimming pool area is a little bit more limited than similar properties in the area we have tried.

We stayed in Winander Club rooms at Low Wood Spa. We had a beautiful room with bath and wonderful view. The staff were great very helpful and friendly. Breakfast was great we had two fab meals in the restaurants the Smoke bay and W. We had two Spa treatments and used the Spa facilities. The only unfortunate experience was that unless you book a day Spa for extra £70 per person you cannot use the Thermal Spa area which was fully booked the whole 4 days were there. Not sure why the use of the Thermal Spa is not available when you pay a premium for the Winander rooms. Other Spas with Thermal area (Eg Hoars Cros I have stayed before don't operate like this which was a shame.

Hotel is very nice but website and booking very misleading.. photos and name suggests spa facilities available for all but hotel guests do not get use of the spa and is actually an addition (which we were totally unaware of). When trying to add the spa to the booking, we were told it was fully booked!! The whole point of a spa resort is to be able to have a spa and relaxing day, if it was made more clear, we would have just booked a standard B&B which would have been a fraction of the cost! We did mention this to staff, but they weren't interested and just got fobbed off. Not welcoming at all, and not helpful or interested.. not be staying here again for sure!

The room was clean as always, stayed here a few times now. This time in the main hotel as we had our dog with us so had a pet friendly room and it was lovely. My only issues around the hotel are the lack of air con in the room and in the W restaurant. I realise this current weather isn’t the norm, but a fan isn’t the greatest. The staff are always fab, and otherwise it was a nice stay. Room was spacious which helped when having our pet Will possibly stay again in future

Absolutely loved our stay. The hotel is lovely, the spa is amazing, definitely worth booking in for the full spa 3 hours, the food is good but to be honest it’s the staff that make it. Such a lovely bunch!

Arrived and there was a lovely man who greeted us in our car. Pointed us in the right direction. Check in was quick & easy & staff lovely & welcoming. Room was lovely. Bigger than we expected. Bed was so comfy! Breakfast was delicious. All fresh & hot & lots of choice! Unfortunately we were unable to get in either of the restaurants as they were fully booked. Booking online before you go is a must! Highly recommend & would definitely book again!

Everything was great and fantastic. The spa was incredible, the staff were lovely, and the hotel’s environment and lake view were beautiful. The only problem was the hotel’s Wi-Fi—it was really weak.