Residence Inn Philadelphia Center City (Residence Inn by Marriott Philadelphia Center City)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I was supposed to have a couch and did not have that we booked the top room and ended up with just the city view. Staff was very nice. Free breakfast was good. Loved the location was able to walk to a lot.

Breakfast staff were excellent, friendly and helped us with gluten free options. We were sad about the single use cutlery and plates. There was no facility for recycling. Paper plates and wooden cutlery that could be composted would be better for the planet. The room was spacious and we loved having a proper kitchen with toaster and microwave.

Bed bugs, broken and moldy windows, malfunctioning elevator, broken bathroom faucet,

Great stay

I was given an upgrade. Very spacious---nice!!!

Breakfast was basic but good. Room was somewhat clean but it appeared our bathroom wasn't even touched before us checking in... kinda gross. However the staff were great!

Nice place

I like that the property is centered in the downtown area which is close to evrything

The staff was very nice and helpful. Our room had a wonderful view of the city hall and was very clean and comfortable. The bedding was lovely. We stayed for a weekend and only had 2 cups for coffee. If there is no room service, put extra cups in the room for a couple of days of morning coffee. We shouldn't have to request that. We did request 2 extra towels from housekeeping when she was in the hallway, but we never got them. The area outside the elevator on the 11th floor smelled like urine.

This is a really nice hotel, classy in most ways. Location is the best. Unloading out front is tough, you have to be lucky that there is a space to get out and get help from the valet. Valets are all good If you get the upper floor you might enjoy the views but you won't enjoy the elevator waits. 3 elevators but not very quick and lots of guests using them from lower floors. Our toilet water was so high I won't give you the details of what kept getting wet!! nasty. AC worked good, TV was good, bed was great but pillows were ridiculously squishy. on the 25th floor you had to let the water run for over 15 minutes for it to get hot; it was good when hot. Internet turned out good after a day of interruptions. Kudos to valet Raymond and desk clerk Michael. And to the gorgeous woman of color who seemed to run things in the morning, she was on it! Breakfast buffet was pretty good. It seemed the desk clerks did not police the lobby of people hanging about ,some trying to sneak a ride in the elevator for reasons unknown. No visible security on property. We had a small kitchen and it was excellent. Cleaning lady was only scheduled to come one day out of three, which is fine but she never showed up on the 3rd day; or at least not by 5pm.