Palais Royale

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Breakfast - unfort not worth the paid Brekky, best to go elsewhere if you wanted a nice hot breakfast. Coffee ordinary. The Brekky that’s included in rates was toast, condiments, plain yogurt, bland so called muesli but was in fact oats, reconstituted juices, percolated coffee. Waitress had no personality unfort in dining area. Front desk lady was lovely & very accommodating. Room with 2 Q beds very tight, PowerPoints were limited. TV in wrong spot so only 1 bed could see it, wardrobe opened half way as door closure was in the way, no thought into the layout. Room had mustn’t odour, could do with a fragrant plug in. Be aware it’s a high tub walk over to get in to access shower. Lounge communal area was nice. There is no lift so best to book ground floor accommodation if unable to do stairs. Onsite outdoor parking was a plus. Good location wise, quiet but walking distance to centre & not far to Lilianfels. Overall ok but would not recommend or stay again unfort. We stayed during school hols, last minute short getaway so we were limited with avail accommodation.

Very clean and great location in the heart of Katoomba. Beautiful buildings with old world charm. Very comfortable stay.

Advertised as having a bar & restaurant... in truth there is a little corner with wine & beer for sale, but no staff to serve you. Restaurant is actually a dining room where the have the minimalist breakfast that have ever seen for an expensive hotel. You can't drink byo drinks out in the common areas near the fireplaces, so forced to sit on the bed in a cramped, so called " deluxe king " room. Couldn't even put my suitcase anywhere and was tripping over our items. Window isn't made air tight and so rattled all night, until I wedged it with tissues. Forget the spa & sauna, spa permanently out of order and isn't much better. Very disappointed with the venue overall, had better at other hotels there for a lot less money.

This stunning old hotel is straight out of The Shining. Clean, quiet & decorated in a very romantic with classical decor. We could not love this grand old girl more. Would definitely stay again. Staff were also very friendly & helpful. ⭐️⭐️⭐️⭐️⭐️

Helpful, friendly staff

The property location is good with shops nearby. But the property condition was very poor with leakage in the bathroom, bed rugged with a sagging mattress so much so that my daughter now has a sore back due to sleeping in that. The property did not have a drinking water fountain anywhere and the only option was to fill water from the bathroom. The staff were however very warm and were doing their best to help.

Location is good and my room was comfortable. Attention to detail in cleanliness was lacking. Staff difficult to locate at times with reception desk not always staffed. Continental breakfast was really just toast and cereal with very limited choice

Nice sauna, spa was closed. Great location to town

Great location and parking, staff were fabulous, large room, comfortable bed, room was a little dated but matched property overall very good.

Kind front staff, nice location on Katoomba's main street, easy access to Echo Point and walking trails. proximity to a big supermarket