Prime Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very good

An excellent stay, friendly service and staff very helpful . Would recommend to others.

Good location, clean spacious room but the staff were very rude. I would not stay here again.

Disgraceful hotel keep controlling air con from downstairs,want refund and I will.check k out tomorrow,don't stay here

The hotel is near the end of an alleyway. The lobby looks dated. They wanted to keep our passport which we refused. The hallway is just so so, but we got a renovated room which looks ok. Bed was too soft and bit lumpy. A/C did not work well at all. We felt warm all the time. Breakfast was good most days. Staff were good most times. Housekeeping can be improved. There were no shampoo or body wash for 1 day and no tissue for 2 of the 3 days we stayed. Location was very close to the beach and activities. Surrounding was noisy. We had a early flight and had to checkout at 4 am. No one was at the counter. Taxi driver told us to leave the key. Overall, it was just ok for a budget hotel.

Tucked away in an alley way is the Prime hotel. FYI - this hotel holds onto your passport until the end of your stay so don’t freak out when they don’t give it back to you. The location is exceptional because it’s right around the corner from the beach. There are a bunch of massage places and a couple places to eat down this alley way. Best thing: you can’t really hear all that honking from the Main Street. Room is a decent size with a large bed. Not the comfiest but it will do. It’s a bit dark in the room - could use more lighting since there isn’t much natural light coming in. Bathroom comes with amenities however the shower is a bit weird. There’s a drain in the bathroom so when you shower, just know that the whole bathroom floor will most likely get wet. The hotel provides sandals for that purpose. There is no full length mirror. We don’t really have much a view because the window is so tiny. Bring your wall adapters because there’s no universal plug. Walls are very thin. You can hear the neighbors, the people above you, below you. They are very strict with towel inventory. They didn’t have beach towels to lend us so we used our regular towels and called in for fresh towels when we got back to the room. AC is very strong. Breakfast buffet was mediocre. The only thing I really enjoyed at breakfast were the fresh watermelon and passion fruit juices. The pool on the 15th floor had a great view but the water was too cold for my liking.

On arrival checked in with a friendly member of staff. I booked and payed for a room with a sea view. Decent room excellent view of beach ocean and Vinpearl mountain. There were no seats on the balcony I went to reception to ask for chairs but was told that the room was not a premier room so I could not have seats. It took me three days to get the seats. (I booked for 9 nights). On the first morning at breakfast I got two cups of coffee for my wife and myself. The coffee was cold even though it was on a supposed hot plate. I told the waitress behind the serving counter the only response I got was a shrug..I went to the egg counter asked for an omelette the server was on his phone I had to wait 2 to 3 minutes for a response. He started to cook it left it on the hot plate while he was laughing and joking on the phone.I got it after about 5 minutes. Two or three days later I again went to the egg counter.It appeared no one was there I waited 3 to 4 minutes some arrived and there the same person got up from below the serving counter with phone in hand. One morning we left the cereal containers were empty.We turned up next day about 7.15am they were still empty.I asked for cereal and was told they were finished. The was still over 2 hours of breakfast left.All the staff appeared miserable and totally unhelpful. One of two things have to happen either sack all the staff in the dining area or get a new supervisor to get this lot sorted out. Stay away stay well away

very average disappointed

the main reason I booked this hotel was for pool which was disgusting and dirty and no filtration running ,I wouldnt get in it ,everything else pretty good .

Great location, average breakfasts but very hard (but large) beds. The pool is in terrible condition with loose tiles all over the pool floor and no beach towels.