Deer Park Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Incredible helpful and friendly staff and beautiful ground. My cottage with the outdoor shower was charming. Spa facilities were not available during hours that i wanted to use them, ieri early morning and evening before and after excursion, that was sad. No pool towels also a minus. Dinner menu was expensive but nothing was very good. Breakfast however was delicious! Sri lankan menù was bevande expectation. I enjoyed my stay very much.

Very helpful and kind staff with beautiful surroundings

Room was clean, bed very comfortable, and the open-air bathroom was wonderfully unique. It felt like you were really immersed in nature and the property is beautiful. Tons of nature, greenery, and wildlife all around you. Some things we didn’t like, the food at the hotel was not very good. Service was excellent but the chef/cooks were not and need much improvement. Wi-fi is not available in the rooms so you cannot stream movies or media, which we found disappointing on nights that we wanted to stay in and relax. Also, the lake-view rooms sit above a very noisy road, so we constantly heard honking and traffic, making it hard to relax in our room and on our balcony. It also woke us up in the mornings. I would recommend choosing a room that is away from the lake so you don’t hear the traffic.

Great hotel in a beautiful location. We only stayed one night, but could have stayed longer. The pools looked fantastic and well cleaned. We had an excellent meal, and then played pool on the table next to the bar! The hotel is trying hard to be eco, and we had a very interesting bathroom surrounded by plants in the shower, and an open air roof - covered by mesh to stop anything nasty getting in! We watched a fantastic sunset whilst drinking cocktails. Very memorable. Staff were lovely.

Had a great stay, would highly recommend it!

We stayed for two nights at Deer Park in March. The staff were very attentive and friendly. The hotel facilities were excellent. We would return.

Nice resort near historic Polonnaruwa with lakeside views. The staff was very attentive, on site restaurant charming, pools well maintained, all for very good value.

The room was very dirty. The staff unprofessional and rude.

This Hotel was breaching Electricity; Slips and trips; and HEALTH AND SAFETY Regulation and put our lives at risk. I never come a cross or heard of this kind of behaviour putting customers lives at risk to save few pence or to increase profit. Think not twice, hundred time before you put customers lives at risk like this... I only can say Group CEO and the Manager: Joseph should put themself in customer's (ours) shoes to understand is it worth killing customers for few pence of profit or cost cutting!!! I tried to call Expedia but not managed to speak to anyone before all my money run out from the mobile. That's worse! When we went to get something to eat before we leave the hotel, I mentioned to my husband it smell like a sewage near our room and when we checked there were some places near the footpath overflowing sewage mixed water outside from the drainages..Spoken to the Group CEO, Mr M I M Nizar and he was trying to convince us that this hotel is in a jungle and NOT in the city of Polonnaruwa!!! According to the Group CEO, as a customer, we should expect animal droppings on the bed as well as dead animals on the floor and the bathroom area including no lights and be able to clean it ourself without making any fuss!!! I mentioned that I am a patient with heart, diabetic and several other illnesses therefore any animal bit could be very dangerous for me. He laughed say that's nothing to worry about! This is NOT A FIVE STAR HOTEL and MAY BE EVEN HELL IS BETTER THAN THIS...

Having just spent 5 nights at this hotel we can definitely recommend it. It was ideally placed for our self organised tour of Sri Lanka and, from here, we visited the iconic sites of Sigiriya, Polonnaruwa, Dambulla and the fabulous Hurulu national park where we saw many elephants. Our lakeside cottage at the hotel was very quaint and we loved sitting on the decking watching the monkeys and chipmunks running around. Staff at the hotel are very welcoming and the pool area is lovely. The hotel does get frequented by coach parties and we enjoyed the breakfast and evening buffets alongside quieter a la carte dinners on the outside terrace on the nights when there were fewer guests