Jess Hotel Krolewski Gdansk Old Town

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

1 window was broken so we couldn’t open. At the bathroom, no mirror light so hard to see well. Problems to close the room entrance door. Amazing location and great river view.

Great location in the old town near super restaurants and bars. Slow check in, rooms average for the price as small and not super clean.

Hallways poor lighting the staff did not care Clean average

Great location

So …. Check in was a nightmare . I have checked in on my Canadian driver license many times to all hotels booked on Expedia in last 10 years , except this one . When I got there they said they won’t honor my Canadian driver license as they need “dowód osobisty “ in Canada that’s our driver license . I think it would be very helpful if that is mentioned in their check in policies . Also … it was advertised for 3 people as room with pull out couch we got some child size pull out love sit . It was not what I pick when I booked . It was disappointing . Also for room booked for 3 adults we got 2 pouches of instant coffee , 2 tea , 2 shampoos . Someone is not washing hair and not drinking coffee . It is not a cheap Hotel , but delivery of service sure was . 3 stars as the girl at the front desk was lovely .

We were placed into an annex on the far side of the car park away from the main building. The rooms while clean were quite small, also had recently refurbished internal bathrooms but with no ventilation. The weather was very warm and we struggled to sleep in very hot rooms without air conditioning so had to sleep with the windows open which meant we suffered with noise from passing traffic, people and plagued by mosquitoes from the nearby canal. The rooms are probably more suitable for staying during winter months when you can keep the windows closed but not comfortable in summer or during warm weather. The staff were very friendly, helpful and prompt when replacing the broken down fridge. Breakfasts were reasonable with lovely cakes and pastries but eggs were always overcooked. Also provided gluten free bread for my wife who is celiac. Loved the location near the raising footbridge and big wheel and easy access for the old town some 5 minutes walk away, also has great views of the river and city. Hotel is only let down by lack of (necessary) air conditioning in the bedrooms.

Overall disappointing. Reception staff were helpful. My low star rating is no reflection on them. However ............ My room was not cleaned until 16:00 or later almost every day, most unusual in my experience of staying in hotels. Tap in bathroom looked like it had not been cleaned in weeks and certainly not while I was there. A quick wipe with a wet cloth would have been helpful. Corridor doors were open 24 hours, held open with fire extinguishers. It may or may not be against Health and Safety Laws in Poland, as it is in most other European countries but it is very bad practice. If there were to be a fire the consequences could be devastating. Expedia and other like companies have an obligation to their clients/customers NOT to use hotels who carry out this practice. More information on this topic is available from various EU Hotel Fire and Safety sites. I WILL visit Gdansk again (this was my second visit). It is a wonderful city. With so may good hotels available I can only hope for better luck next time.

There were some poor reviews for this hotel on sites like trip advisor. But we found these to be incorrect. Everything was as we expected clean spacious room spotless bathroom and excellent breakfast

Upon checking in to the room we found dirty socks on the floor and huge spiders walking around on the walls. AC would have been nice as it was very hot in the summer. However, the hotel is in a good area and easily walkable to anywhere in Gdańsk.

Yummy