Escala SUITES

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Fabulous hotel on the outskirts of Madrid about a 10 minute walk to a Metro Station that gets you into the centre of Madrid in around 25 minutes. Also the local bus to the Airport stops outside the Metro station as well. Clean, comfortable hotel with fast WiFi, a smart TV and a cosy double bed. Breakfast was included as well in the price. 10/10 for me. No faults whatsoever!!

there was some issue with the room I was gonna get so when I got there around 9pm to check in the receptionist told me there was no room for me. then he offered me to spend the night in the staff room without a bathroom . I Said yes because I had nowhere else to go nor spend the night at that time. The receptionist offered to gave me the money back and to let me stay in the staff room for the night which I did appreciate. I got 60 euros back and barely slept for 2 hours until around 6 am he came into the room and sent me to another room that got empty because someone just checked out mind you he told me I can shower there which I didn't because it wasnt cleaned. I have never experience something like this I felt very uncomfortable. I really dont wish anyone goes through this like I did at this hotel. it was not acceptable at all. The receptionist was nice but he kept on saying not to complain to Expedia because they could get in trouble, I told him I contacted Expedia and that's when he gave me the 60 euros back .

Great property

Wiliam en la recepcion fue muy atento y gentil. Su trato inmejorable. La habitacion estaba muy limpia. La escalera algo sucia y descuidada.

Loved the property. Close to airport. Room didn’t have a window which I didn’t mind cause it allowed me to sleep in. Shower pressure and temp was excellent.

Pleasant stay in nice neighbourhood. Shopping centre and eateries 10 minutes walk away. 15 mins walk to metro station Canillejas. Close to airport and about 10€ by BOLT.

The door handle fell off along with the shower head

It was a nice property but needs maintenance , the bed covers are full of nylon so you sweat a lot , they need to check the pipes because sometimes there is sewage smell

quiet, secure place, close to IFEMA, close to airport $15 euro $6.50 euro breakfest good enough to get you to lunch. would stay again

(-) I would describe this as a trap, while I booked for two nights, I found my room underground which gave me a feeling like I am jailed. No windows, no fresh air. The room was smelly (underground musty smell). Important aspect of the room should have been mentioned clearly to guests prior to the booking process. The lady at the desk tried to solve this but I was charged €30 more for giving me an alternative room. (-) While the hotel mentioned that the hotel staff at the desk speaks English, apart from a lady, I found no English speaking staff. (-) the safe in my room didn’t work. (-) the refrigerator was faulty, I reported to a staff member, she responded that they already know that, and they still haven’t worked on fixing it. When I left the ‘hotel’, I had a feeling like I was set free. This was one of my worst hotel experiences. AVOID