Royale Chulan Penang

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff were lovely and really helpful. Always smiling.

I had a big problem with a mould which was pretty obvious by the smell in each of the four rooms I was showing,where I picked the best and still got a sinus migraine overnight. My wife isn’t sensitive and she didn’t have an issue even though she could smell it the first day. They seem to do a good job of cleaning it on the second day so the next two days seem quite OK but I believe it came back again, possibly because they couldn’t get deep into cleaning away the mould that was probably, I suspect, in the Air-Conditioning. The carpet was very clean. Having said that, I loved this place for it ambience, The, great breakfast, and the wonderful swimming pool that goes into the shade in the later part of the afternoon was a plus because I didn’t have to protect myself from the sun. The gym is very well equipped annd it is also an interesting location for restaurants and the old colonial side of Georgetown. So if you are not mould sensitive or they’ve managed to permanently fix the problem then it’s good value and enjoyable. It took it took a big toll on my respiratory system by the end of the week I spent there.

Room fine well provided but hairdryer very weak. Swimming pool area requires upgrading as it is tired and decking breaking up and wood very hot to walk on. No staff for drinks etc

Great staff, room was comfortable but possibly a little cold. Breakfast was excellent

Very busy hotel, big Chinese holiday. Breakfast was great, buffet but freshly made. Good location in UNESCO area.

Room quality - very bad. Aircon wasn’t working properly. Very old property Staff - very rude and unable to cater to good service levels Not kid friendly

Nice room, good location, helpful staff

Great location but old building and needs upgrade. Room service not great, I would rate it 3.5

Very clean and very friendly and welcoming staff

All good.