Porto Alegre

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Peaceful, directly across from the ocean! Easy access to the main island highway and good restaurants within walking distance!

Pros: Fabulous outlook on the top floor for breakfast and great view from the pool both over the small bay/harbour area out to sea. Pool never busy during our stay (September) Very clean, spacious room 311, triple (partial sea view, though this was only when at the edge of the balcony. ) Friendly and helpful staff, happy to pre-book taxi or help arrange excursions. Very handy for the very frequent local bus. (Tickets are cheaper from the little kiosk or mini market on the way to Kalamaki bus stop. Buy in bulk and go to the closer bus stop if strolling really isn't your thing.) Very quiet overnight. Air con worked well, around 33c outside, room kept at 23 was very comfortable and the air con was quiet. (It was noiser if trying to get to 16c but that was impossibly cool and not comfortable to live in!) Small selection of restaurants nearby. Easy walk this beach. Cons: it's on the coast road so there's a measure of traffic noise at the pool. Breakfast was basic, ample but well short of amazing. (Ham and orange drink of low quality, not sure if the bacon was real, plenty of egg and cake options) It's 3 miles outside Chania centre, this might not suit everyone. Summary, I'd come again.

It was a really nice property on the water. A very nice pool and the breakfast was on the rooftop and very good!

This hotel was dirty and old. There was mold in the bathrooms. The bedding was uncomfortable. They didn’t properly clean the room. I pulled the comforter off and there were stains and a dead fly. The closet and drawers smelled bad and so did the hallways and elevator. Every time we used the sink a soapy foam would come up of the drain on the bathroom floor. The shower curtain was disgusting. The staff was not courteous or friendly. A pair of my shorts went missing during the trip and I asked them several times to look for them. They never found them. One day we accidentally spilled a drink in the hallway by our room. I notified the reception and she didn’t have access to a mop. She handed me paper towels instead. They also didn’t supply us with enough toilet paper. They never replaced the soap in the room either. They didn’t like to give clean towels. The breakfast was not very good. The coffee was instant and the juice was not fresh. I noticed a lot of times the food was leftover from the day before. They were also oddly strict and rude. They didn’t allow us to even take a cup of milk to the room. While enjoying the pool one morning one of the staff members came out to tell the kids at the pool they are not allowed to jump in. No iron in the room so I used my portable steamer. The steamer accidentally stained the sheet. They were quick to charge me 35 euro at checkout for a scratchy sheet they probably had from 1980. They didn’t compensate me for the missing shorts.

This hotel was dirty and old. There was mold in the bathrooms. The bedding was uncomfortable. They didn’t properly clean the room. I pulled the comforter off and there were stains and a dead fly. The closet and drawers smelled bad and so did the hallways and elevator. Every time we used the sink a soapy foam would come up of the drain on the bathroom floor. The shower curtain was disgusting. The staff was not courteous or friendly. A pair of my shorts went missing during the trip and I asked them several times to look for them. They never found them. One day we accidentally spilled a drink in the hallway by our room. I notified the reception and she didn’t have access to a mop. She handed me paper towels instead. They also didn’t supply us with enough toilet paper. They never replaced the soap in the room either. They didn’t like to give clean towels. The breakfast was not very good. The coffee was instant and the juice was not fresh. I noticed a lot of times the food was leftover from the day before. They were also oddly strict and rude. They didn’t allow us to even take a cup of milk to the room. While enjoying the pool one morning one of the staff members came out to tell the kids at the pool they are not allowed to jump in. No iron in the room so I used my portable steamer. The steamer accidentally stained the sheet. They were quick to charge me 35 euro at checkout for a scratchy sheet that was so old.They didn’t compensate me for the missing shorts.

Welcoming staff at check in Comfy bed, nice and firm. However the bedding is a sheet and odd scratchy cover. Nice location, lovely view at breakfast. But the breakfast is awful. The "hot" food is lukewarm at best. The coffee tastes like instant. The orange juice, is orange in colour, however it's certainly not fresh juice. Quite a limited selection too. 5 minutes walk from a really nice shallow beach with a nice bar on it. Very relaxing. Was a place to sleep. But nothing special. Wasn't sure if the pool bar was open, only saw 1 person use the pool all week.

The hotel was well maintained.Love the beach front view from the balcony.

They was lovely and very relaxed.

Excellent hotel that should be rated higher then just 3 stars The only thing I would add to the breakfast is that they should have some yogurt or oats for babies But the rest very good , the rooms were very comfortable, spacious and the staff very friendly The cleaning staff was impeccable

We loved the location of the hotel, very close to Chania, great restaurants nearby. The breakfast on the rooftop terrace with a view to the sea is absolutely lovely, great food choices. Beds are comfortable, staff is very friendly, kind and professional. Very clean and well maintained hotel. We loved our stay at Porto Alegre!