Yamakawa ZENZO

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Arrived around 1245 pm and noticed nobody was at the ryokan. Searched the facility and noticed unkept rooms and the kitchen was filthy

部屋付きのお風呂はお湯も雰囲気もとても良かったので、少しお部屋に手を入れたら、もっと良い宿になると思いました

Great

上年12月份入住，浸溫泉特別舒服，由於今次夏天關係，溫泉水比較熱。

員工非常有禮，樂於解答我們的問題。

숙소 및 개별욕실 만족 스럽습니다. 다만 음료, 간단한 간식 거리등은 구매가 불가 합니다. 미리준비해 가야 ㅎ

夜のお食事、朝食共に、とっても美味しかったです。スタッフさんのおもてなし、絶妙な間の接客で、癒されました。お部屋に温泉があるのもありがたかったです。是非また行きたいです。

A bit out of the way but definitely worth it!

The room assigned to us was really good with an attached outdoor onsen and bath. Room was a little small and the futon wasn't as comfortable as what we were accustomed to in Japan. Being in the mountains we had 2 uninvited critters in our room. One was some flying insect and the other was a centipede which really freaked us out. It actually found it's way into our toiletry bag and lucky we spotted it before we stuck our hand in. The onsen in our room was good and clean. However the public onsen my wife and I found it not clean to Japan standard. There were beetles, spiders and cobwebs in and around the onsen. There was basically nothing close by so having half board is a must. We did and the dinner did not disappoint. Our only complaint would be that the aircon for some reason could not be switched on and it was very hot in the dining room. Overall we were satisfied, especially with our room with the attached onsen. Other aspects we feel can be improved. We would not likely return.

great place to stay. staff was very friendly. unfortunately the public baths were under renovation and we only had the baths in the room. although good and private, unable to enjoy being fully in an onsen. also it’s not hot enough. food was unique and special but meat was a bit too raw and tough, hence chewy. team needs to put a timer perhaps to standardise the cooking of the food