InterContinental Houston by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Location, staff are great

Was a great place to stay very close to MD Anderson

The valet staff is amazing!

This is one of my favorite hotels to stay at while traveling. Beautiful decor and classy establishment.

On day two of our stay we were informed that due to pipe issues the water to the hotel had to be shut off. The water was shut off from approximately 11:45 a.m. - 4:00 p.m. During that time, staff suggested we go elsewhere to use amenities, eat etc. The manner in which it was communicated was via text and when asking front desk staff details, they pretty much were off standish about the whole situation. Once the water was back on we never got cold water. Both faucets were hot. We told the front desk staff this and he said “oh that’s weird” and did nothing more. I’ve stayed here several times over the years and it’s usually an amazing stay, I am unsure if we’ll stay again.

Dirty sheets and towels Cheap sheets and hot bed due tio cheap plastic undercover in bed. Sweat all night even with low ac

All around clean, nice, and professional staff.

We had an amazing time in Houston despite the heat and humidity! We stayed for six nights, and our stay was truly memorable. The Club Lounge was a wonderful place to relax after busy days exploring the city and attending the World Cup. We especially appreciated the variety of food choices, which changed daily, making each visit to the lounge something to look forward to. What made our experience exceptional was the outstanding hospitality. Every staff member we encountered was welcoming, attentive, and genuinely cared about making our stay enjoyable. A special thank you to Kepa, Brayan, Heidi, Pierre, the door and valet staff, and the hotel drivers for going above and beyond. Your welcoming demeanor and warm smiles made us feel right at home. Our Junior Suite on the 20th floor was located next to the stairwell, which was a bit noisy because the stairwell door would often slam as guests or staff came and went. I was also surprised with the amount of helicopter activity there is in this area. We always travel with a sound machine app, which helped, but the noise was still noticeable at night. Despite those minor issues, we thoroughly enjoyed our stay and would gladly return. :::

Great hotel great location and great staff.

Staff was very accommodating with a late checkout and early check in, everything was comfortable. Food at the bar, pool, and breakfast were great!