City Suites Taipei Nandong

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staffs are very friendly and helpful. Breakfast is very good. Our family will stay again .

Not very impressed with general service received. Emails answered either no real care. Staff at desk seemed not happy or interested to assist. I wanted to extend my trip for two night but desk could not help as they did not quite understand - suggesting no rooms available (thinking I needed the same room?) I was quoted an upgrade to a room for approx 7500TWD but I could book with a third party online for 5500TWD, once again they did not want to assist. I chose to extend my trip with another property and checked out. There was one person very helpful for another matter, she went beyond expectations. (TIFFANY). Thanks to her

great

Chambre familiale en sous sol sans fenêtre, et un peu petite

I stayed at City Suites Taipei Nandong for my entire trip to Taipei, and unfortunately, my experience on my final day was very disappointing. A few days before I checked out, I experienced a problem with the lock on my room door. I contacted the front desk, and a staff member replaced my key card. Although the new card worked, the door lock made an unusual sound every time I locked it. I mentioned the issue, but nothing further was done to inspect or repair the lock. I also noticed staff members spending a considerable amount of time looking at their phones instead of appearing attentive to guests. I understand that equipment can fail, but how a hotel responds to problems is what leaves a lasting impression. Unfortunately, this experience fell well below the level of service I expected from a hotel where I stayed for my entire visit. I hope the management will improve both its maintenance procedures and its customer service so that future guests do not have the same experience.

I stayed at City Suites Taipei Nandong for my entire trip to Taipei, and unfortunately, my experience on my final day was very disappointing. A few days before I checked out, I experienced a problem with the lock on my room door. I contacted the front desk, and a staff member replaced my key card. Although the new card worked, the door lock made an unusual sound every time I locked it. I mentioned the issue, but nothing further was done to inspect or repair the lock. Three days later, as I was leaving for a dinner appointment, the lock malfunctioned again. This time, it would not lock at all. I contacted the front desk, and the only solution they offered was to move me to another room. After staying in the same room for a week, all of my belongings were unpacked and spread throughout the room. Packing everything and moving to another room just before dinner was extremely inconvenient and stressful. I was disappointed that there was no attempt to repair the lock or offer a more practical solution to a problem that had already been reported three days earlier. What made the experience even more frustrating was the attitude of some of the staff. I found them to be rude and dismissive rather than empathetic. On several occasions, I also noticed staff members spending a considerable amount of time looking at their phones instead of appearing attentive to guests. I understand that equipment can fail, but how a hotel responds to problems is what leaves a lasting impression. Unfortun

Great value!

Good value, will stay again next time

The room was clean, breakfast great and conveniently located.

Good I will come more