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2 adults, 1 room

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Four Points by Sheraton Surabaya, Tunjungan Plaza

Jl Embong Malang 25 - 31(Tunjungan Plaza)See map

NZ$ 140.34per night

This is the cheapest price in 30 days, based on the rates on 22 Sep

Top reasons for booking
Family-friendly
Good location
Great view
Friendly staff
Dining
Popular facilities
Bar
Coffee shop
Restaurant
Free WiFi
Fitness center
24-hour front desk
4.7/5Fantastic 311 reviews
Reviews summary
Connected to a mall with shopping and dining. Friendly, helpful, and energetic staff. Clean, comfortable, and spacious rooms. Delicious and varied breakfast buffet.
Exploring the area
Pasar Turi Station, 1.6km, About 27 mins from hotel by foot
Surabaya Gubeng Station, 1.7km, About 27 mins from hotel by foot
Juanda International Airport, 14.2km, About 16 mins from hotel by car
9
Room, 1 King Bed
1 double bed or bigger

28.0 m²

City view

9
Room, 2 Double Beds
2 beds

28.0 m²

City view

11
Room, 1 King Bed
1 double bed or bigger

40.0 m²

City view

11
Suite, 1 Bedroom
1 double bed or bigger

53.0 m²

City view

7
Deluxe Room, 1 Double Bed, Smoking
1 double bed or bigger

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Reviews

Read all reviews
4.7/5.0

Fantastic

311 reviews
Location
5.0
Services offered
4.8
Cleanliness
4.7
Atmosphere & facilities
4.7
Reviews summary
From real reviews, powered by AI
Overall impression
Connected to a mall with shopping and dining. Friendly, helpful, and energetic staff. Clean, comfortable, and spacious rooms. Delicious and varied breakfast buffet.
Location
Directly connected to Tunjungan Plaza with extensive shopping and dining. Central for business and leisure. Easy access to city center.
Services offered
Friendly, attentive, and helpful staff. Early check-in often accommodated. Excellent and varied breakfast buffet. Exceptional hospitality.
Cleanliness
Consistently clean rooms and facilities. Modern and well-maintained. Comfortable beds and soft pillows highlighted. Spacious and comfortable.
Atmosphere & facilities
Nice pool, especially for kids. Well-equipped gym with a view. Modern and comfortable atmosphere. Cozy ambiance, appealing architecture.
All
4.5+
3.0+
Family-friendly
Clean rooms
Good location
Friendly staff
Large space
Dining
erika
Reviewed: 10 Jun 2026

4.0/5.0

Great

Stayed with partner

The hotel location is convenient, it’s near the shopping mall
Valerie
Reviewed: 1 Jun 2026

4.0/5.0

Great
The room was clean, modern and a good size. The room was quiet, which is not the case everywhere in the city. The hotel is adjacent a modern mall (you do have to exit the hotel but the mall entrance is very close) with many dining options and the hotel room service is good (although they did call 3 times within 5 minutes to re-confirm my order consisting of 2 items and then called 30 minutes later insisting I give feedback on the service and meal - this was rather annoying especially since I was trying to sleep before a midnight pickup for a tour). I asked about an airport drop-off and the hotel car services are outrageously expensive but there are cabs on standby at the entrance 24/7.
Laksmi
Reviewed: 21 May 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

Superb, from the hotel staff, the location, the variety buffet menu at the Lime restaurant for breakfast, everything is excellent. I definitely recommend the Four Points by Sheraton Tunjungan Plaza Surabaya to anyone & I definitely will be staying here again in the future. Thank you for the excellent service
Juliana
Reviewed: 15 Apr 2026

5.0/5.0

Fantastic
Staff friendly and very helpful
Mohd Roselan
Reviewed: 7 Feb 2026

5.0/5.0

Fantastic

Stayed with friends · For friends and family

Love the room. All are great. The staff is amazing
Mohd Esnu Khalidi
Reviewed: 30 Nov 2025

5.0/5.0

Fantastic

Stayed with family · For friends and family

The front staff Suara and Amy help us a lot. Excellent service
Yuki Sofia
Reviewed: 23 Nov 2025

5.0/5.0

Fantastic

Stayed with family · For friends and family

My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended.
j
Reviewed: 4 Nov 2025

4.0/5.0

Great

Stayed with family · For friends and family

Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.
Sabrina
Reviewed: 16 Oct 2025

5.0/5.0

Fantastic

Stayed with family · For business and leisure

Cozy and convertible
Yuliana
Reviewed: 26 Jul 2025

5.0/5.0

Fantastic

Stayed with family · For friends and family

Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.

Overview

Four Points by Sheraton Surabaya, Tunjungan Plaza

Rooms:293
Floors:11
Star rating:

With a stay at Four Points by Sheraton Surabaya, Tunjungan Plaza, you'll be centrally located in Surabaya, a 1-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall. This hotel is 0.8 mi (1.3 km) from BG Junction and 1.5 mi (2.3 km) from Hero Monument and November 10th Museum.

Description

With a stay at Four Points by Sheraton Surabaya, Tunjungan Plaza, you'll be centrally located in Surabaya, a 1-minute drive from Tunjungan Plaza and 12 minutes from Pakuwon Mall. This hotel is 0.8 mi (1.3 km) from BG Junction and 1.5 mi (2.3 km) from Hero Monument and November 10th Museum.

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Exploring the area

Transport

Pasar Turi Station

Subway stations
1.6km

Surabaya Gubeng Station

Train stations
1.7km

Juanda International Airport

Airports
14.2km

Attractions

Tunjungan Plaza

200m

Tanjuan Plaza 1 Loby

400m

Grahadi

600m

Joko Dolog Statue

600m

MaxOneHotels.com @ Tidar Surabaya

900m

Sharp Bamboo Monument

1.0km

Surabaya City Hall

1.0km

H.O.S. Tjokroaminoto Museum

1.0km
See map

Facilities & services

Popular facilities
Bar
Coffee shop
Restaurant
Free WiFi
Fitness center
24-hour front desk
General
Free parking
Designated smoking area
Shop
Elevator
Accessibility
Housekeeping
Wedding services
Airport transportation(additional charge)
Valet parking (additional charge)
Garden
Safety & security
Safety deposit box
Business facilities
Business center
Meeting facilities
Banquet facilities
Cleaning services
Laundry service
Reception services
Luggage storage
Concierge
ATM/Bank
Multilingual staff
Health & fitness
Kids swimming pool
Outdoor Swimming pool
Internet
Free wired internet
Accessibility
Wheelchair accessible
Braille or raised signage
Accessible airport shuttle
Wheelchair accessible parking
Food & drink
Breakfast service (additional charge)
Activities
Ballroom
Shopping mall
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 00:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 17 or above

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Children aged above 11 will be charged as adults at this property

Other fees

Fee for buffet breakfast: approximately IDR 260000 for adults and IDR 130000 for children

Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)

Valet parking fee: IDR 50000 per stay

Rollaway bed fee: IDR 665500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Enjoy a meal at Le Petit Cafe or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.

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