Quest on Durham

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location and access to local restaurants and Bay theatre. Room was bigger than expected which was a bonus

Bedsheets not changed by staff for next day use . That's really not good 😐 feeling disappointed with the service . Its look like any cheap property

Not what was listed at all.

Not clean. Got put into a room that hadn't been cleaned properly. The toilet, vacuuming, coffee table, and kitchen were all dirty and there were no towels or handtowels. The manager apologised once and said she seen someone in there that day cleaning and that she had another room, but said it didnt have a sea view. (Which the current one didn't have either, im not sure any could now) but what was not communicated, was that the view as you opened the curtains, was of scaffolding and a new parking garage that were literally being build so close you could almost high five the workers. The new room also had dishes in the dishwasher and the things in the cupboard were filthy so we had to put them through the dishwasher ourselves. We then got locked out of our room on our second night when we came back to the hotel. The night manager sorted it, but said we were suppose to come and refresh our room key, which we have never done at any hotel. Pretty disappointed to have been here for our wedding anniversary. We tried to stay out all day because it was so blah to come back to. We have stayed here years ago and it was nice, not anymore! Never coming back. The photos of the dirty dishes were from the 2nd room. The kitchen sink, bathroom tap, and coffee table are from the first.

Clean room, great service and perfect for a multiple night stay. Will stay again!

The room was spacious enough and very quiet. However when we arrived at 3pm, there were no towels, only a damp one in wardrobe. I had to request towels, and was supplied with 2 bath towels - we (2 of us) were to be there for 2 days! Disappointed too with the limited supply of coffee (3 satchets) milk (enough for only one day - I had to request more milk). Also, we assumed the room would be serviced while we were out on Saturday and were disappointed to find the wet towels were still there and no fresh ones supplied. Again I had to request towels! The TV was also a pain - possibly my fault but I could only get TVNZ1. Did not like the shower over bath - difficult to get in and out of, and definitely in need of a good scrub! Suggestions/recommendations: 1. Put a laminated list of instructions on the wall for both tv and heat pump operations. 2. Advise customer at checkin if servicing the room can be expected/not expected when stay is for at least 2 nights. If not to be serviced, supply enough towels, etc, when room is prepared prior to checkin. 3. Be more generous with coffee, milk, etc. 4. Upgrade bathroom.

Everything was alright but the parking is so tight, not recommended for family vans as the parking was at the basement 4.

Great size

Bathroom was very outdated and posed some safety concerns. The bathtub didn’t appear to be properly cleaned, as there were a few hairs left inside and dust residue around the rim (possibly from the cleaning cloth), the step into the bath was also very high, with no handrails to assist getting in & out. The room had a damp smell, although this may have been because the windows were left open before I checked in late that evening. The undercover car park was extremely narrow, making it difficult to manoeuvre, so I ended up parking on the street instead. On a positive note, the staff were friendly and welcoming and the bed was very comfortable.

This hotel is one of the more tired Quest Hotels, the carpets and decor are dated. The frying pan was small, the light in the range hood was out and the coffee tray was not refilled over the 3 days I stayed. The shower temp fluctuates which is borderline dangerous and the washing machine's dryer function was not functioning. Construction is happening right next door so expect noise from 7am onwards. With that said the rooms are spacious and the bed was comfortable. The staff and friendly and helpful.