Red Planet Ortigas

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HOTEL PET POLICY

The hotel will designate one (1) floor exclusively as pet-friendly.

Only one (1) pet is allowed per room.

A non-refundable pet fee of PHP 1,000.00 per night, per room, will be collected.

Pets are limited to domestic, trained dogs and cats with a height not exceeding 60 centimeters (2 feet), as well as caged hamsters, guinea pigs, and rabbits.

Dogs and cats must be fully vaccinated against Rabies, Distemper, Leptospirosis, Parvovirus, and Parainfluenza.

A copy of the vaccination record and health certificate must be submitted before check-in.

Pets must be healthy, clean, and well-groomed. Dogs must always be leashed, and cats must be transported in a pet carrier. Cat owners are required to bring their own litter box. All pets must be placed in a pet carrier during check-in.

All pet necessities, including but not limited to equipment, towels, food trays, pet carriers, food, and water, must be provided by the guest.

Dogs are required to always wear diapers, especially in public areas of the hotel.

Pets must always be kept on a controlled leash when outside the guest room.

Guests assume full responsibility for any property damage (including, but not limited to, guest rooms) and/or personal injury caused by their pet. The hotel reserves the right to charge the guest's account for any damage incurred.

Using hotel towels and linens for pets may result in additional charges.

Pet-friendly areas are limited to guest rooms, the main lobby, and the main entrance. Pets are strictly prohibited in dining areas and food and beverage outlets (including concessionaires).

Guests are responsible for cleaning up after their pets and properly disposing of waste in designated disposal areas within the hotel premises.

Pets must not be left unattended at any time. Pets are not allowed to remain inside the room without the owner. The hotel does not provide pet-sitting services and shall not be held responsible for the care of pets left behind.

During room cleaning, guests are required to exit the room with their pets.

Pets must check out with the guest. Any pet left in the room after check-out will be considered abandoned and reported to the appropriate animal welfare authorities.

Guests agree to indemnify and hold harmless the hotel, its owners, and its operators from any liability, loss, or damage arising from the presence or behavior of the guest’s pet.

Early check-in and late check-out are subject to availability and may incur additional charges. Please contact the hotel directly for applicable fees and further details.

Floor preference is subject to availability. Room numbers are assigned at the time of check-in.

Our hotel is a non-smoking establishment. Smoking is strictly prohibited in all rooms. A penalty fee will be charged to violators.

Guests are required to present a valid photo identification and the credit card used to make the reservation upon check-in.

The physical credit card used to place the reservation must be presented for verification purposes. The name on the credit card must match the name on the booking.

On-site parking is available on a first-come, first-served basis.