Holiday Inn Express & Suites Pittsburgh North Shore by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Not sure if it's the hotel or Expedia but there was an option for parking at $9 when booking the room so I chose that. After the reservation was complete, I got the auto-response from the hotel in Expedia chat message. That message said parking was $25. But I assumed since I chose the option when booking, there was a discount. When I checked out after my stay, the attendant gave me a receipt for parking at $28! When I told the attendant I paid for parking during the reservation, they said there was nothing they could do and would have to take it up with Expedia. I contacted Expedia who said they would contact the hotel to sort things out and gave me a bogus case # to reference. I've heard nothing else from anyone about it and for peace of mind, I've let it go. But it's bogus and if I were you, I'd stay somewhere else or definitely don't choose the parking option when booking with Expedia. Also, the parking here is nice in that's it's close to the hotel but there is nowhere to park on the street and you can't get into the parking without your room key. So you can probably envision what this process looks like...

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Had a nice stay in the hotel for couple days, this is my second stay here and it definitely worth trying it again

Hotel is so close to PNC! Breakfast was unit so great!

Just a broken window curtain.

The blinds in the room did not work. We had to hang a blanket over the windows at night. The staff said the parts had been on order for quite awhile. The staff working the parking lot on game day was rude. We didn’t have enough towels and we were honest that four people were in the room. The breakfast staff seemed unapologetic for not having certain things. I just think I paid too much for a room for two nights for there to be holes in the blinds and they not work. And also, there didn’t seem to be enough people working the front desk. The one lady working on Friday was very nice but everyone else seemed uninterested.

Overall a good experience. At check-in they could have had more staff. Long line with only 1 desk attendant assisting.

The pool was a little small, but everything else was fantastic.

Very clean rooms, welcoming staff, and good amenities

The room was a great size and fairly clean, although it could have been maintained better (holes in the blinds/curtains). The beds were comfortable but the pillow are very flat… staff is friendly and pleasant and location is great. Would stay again.