Ace Hotel New York

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location. Nice lobby bar. Comfy bed

The Ace is still a vibe after all these years. It’s a vibrant hotel that has still a bit of that PNW steampunk spirit base on its Seattle origins. I really enjoyed the professionalism and friendliness of the staff. The room was no frills feeling more like a road warrior hotel than a 4-star trendy New York hotel, but I didn’t mind it. They keep the fun going all the way to the basement which housed a well equipped, but tiny gym. More than two people working out would feel too crowded. The location could not be better as it’s between Flatiron, Murray Hill and Koreatown, as well as major subway lines and Penn Station.

Staff can be prickly and no cash to make change for maid service at front desk or coffee bar. Not sure they understand fully that we are guests. They have a strange attitude for hospitality…

I don't normally leave reviews, but this was a really nice stay. Everything about the place, the staff, the amenities, were tasteful and perfect.

I really wanted to like my stay but no WiFi during the stay is just not acceptable. I stayed at this property 3 times and there were issues ( small and big) that made my stay memorable in bad ways. The vibe and ambience are still good but the property needs major upgrade.

Great room, friendly staff, super close to everything, restaurants, bars..awesome bodegas around the corner!

Not what it used to be… Rude staff and poor service. TV wasn’t working, AC was set at one temperature and the thermostat didn’t work, so had to place a towel over the vents in order to be able to sleep without freezing. Even with the actual “Not Yet” (do not disturb) sign up, cleaning staff knocked at my door every morning waking me up. The guy at the reception, was always on the phone every time I went there, and based on the conversations, it seemed not hotel or customer related… leaving me standing and waiting while he finished his calls, then smiling and talking to me, a customer, like I’m a buddy from the “hood”… not appropriate. At checkout I made him aware of the issues in my room and about the services, and he said he would take some fees off the bill… which did not happened either. The Ace has a great location, but frankly it has fallen into mediocre territory.

I will always stay here on any trip because the staff is the best!

The location was great to access subway, shopping and Times Square. The rooms were quiet and clean.

Great location, nice rooms, good vibe, great heating/ cooling in room