Galle Fort Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room was clean but small. It was a bit noisy, due to the wooden ceilings, stairs and rooms above.

Huge characterful and comfortable room in the converted old building. Very well located in the Fort area. Staff and service were very good. Nice bar area and cocktail menu. We didn't use the restaurant except for breakfast (which was OK but basic). In the library suite there is a huge bathtub (advised on arrival beyond the capability of hot water supply to fill) as well as a good shower. There is a slight privacy issue with this suite, seating in the restaurant area is the other side of the bathroom wall with an auditory implication. Swimming pool is cute, probably best for use by the suites on the ground floor adjoining it. Side note to the hotel, there could be better occasional lighting options (we had to move the bedside lamps around). Overall, despite the small notes, a 5 star stay and excellent value for money.

We absolutely loved our stay at Galle Fort Hotel. It was a beautiful property in the middle of the fort town which had lots of restaurants and shops. The hotel itself was unbelievably beautiful and felt very luxurious. The staff were so attentive and kind. The breakfast was my favorite I’ve ever had at a hotel! Beautiful fruit and delicious cooked food. Cannot recommend enough! We will be back.

Very much enjoyed my stay at the Galle Fort Hotel. Beautiful rooms, highly attentive staff, great food and drinks.

Loves the hotel, room, staff, bar and restaurant. Perfect stay!

The Galle Fort Hotel is a truly lovely boutique property set within the walls of Galle Fort. We stayed in the Grand Apartment room which was gorgeous with fabulous furnishings. The Bar and lounge areas are both lovely and the pool, loved the tiling, was a must to cool off. Breakfast was included in our rate and it was great, wasn't keen on their coffee bean but other than that faultless. All of the Staff are lovely however Shalimar stood out he was always there when needed, extremely helpful and a great character.

Xt

The hotel was spotless, the staff friendly and helpful. Try the coconut pancakes or the arrack drinks from the bar. Absolutely delicious! The pool was wonderful and very clean.

Amazing location, staff, and service....don't miss!

This property is architecturally brilliant. It's a wonderful and thoughtful conversion of a historic building into comfortable hotel rooms. but the hotel service is quite poor. I think it's a government-run hotel and it shows. Many of the staff are not well-trained, and do not seem to have much of a hospitality background. As one example, I sat down for breakfast, ordered quickly, and immediately explained that we needed to catch a flight, so we were in the rush. We didn't get our main food after 35-40 minutes of waiting. And it wasn't just me asking: all the staff could clearly observe that I rushed to get my suitcases down AFTER ordering food. But it did not seem to matter to them. I explained to both front desk staff and restaurant staff that we were risking missing our flight, and that they could just give us everything in a takeaway box. They first agreed, but then came out and said that it would take another 15 minutes to get ready. So we just left not eating the breakfast we had paid for. The staff explained that because there was one other table (who sat down after us), they were overwhelmed. Two tables (6 people total) somehow overwhelmed their cooking capacity. The check-in process at this hotel was quite good. The service quality here is such that if you are paying around $100-$120, this is a fine hotel. If you are going above that, then Galle offers other better-run hotels.